Jabber for Windows 9.6 softphone support on Windows 8.1
MSI here stands for Media Services Interface - not MicroSoft Installer.
Since Media Services Interface is not supported on Windows 8.1 - that means you won't be able to support video calls in Deskphone mode (on Win8.1). In Softphone mode MSI is not needed - so everything should work fine.
I am also facing the same problem. Video is not working on Cisco Jabber with Desk phone mode due to Media net not working. However, on some of the PCs desk phone with video is working on windows 8.1. It is not clear what is the problem.
Is there any plan for make MSI work with window 8.1 soon. Even with version 9.7 also video is not working.
Cisco Jabber for Windows 9.7 supports the following operating systems:
Windows 7 (32 bit and 64 bit)
Windows 8 (32 bit and 64 bit) . Note: Metro Interface and Windows 8 RT are not supported.
Windows 8.1 (32 bit and 64 bit)
Note the tiled screen that comes first when you boot windows 8/8.1 is the Metro interface ; and then when we click the "desktop" option that is the Desktop mode.
-> cisco MSI ( or cisco Media Service interface ) is needed for deskphone mode video to work; although if you donot use video in deskphone mode or donot configure a end user for deskphone mode then you dont need this piece of software.
In other works softphone mode of the "phone mode only" can work without this cisco MSI; and Deskphone mode can also work with the exception of deskphone video ( which will not work if the MSI is not supported for windows 8).
-> "Desktop mode " does not seem to be a term related to Jabber but it is more of a term related to the windows 8/8.1 modes.
Thank you Amit for the nice explanation. I have the requirement to use the Video in desk phone mode. But MSI is not supporting windows 8.1 to have this feature.
Do you have any idea when new release of MSI compatible with windows 8.1 will be released?
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