Jabber for Windows - Can't dial external numbers

[cowetacoit]

Due to having to dial a 9 for external calls, Jabber is unable to make external calls. Does anyone know how to force the Jabber client to use a 9?

[Jaime Valencia]

Not following here, you can dial 9 plus any number in J4W, on that regards, it's no different from any hard phone, CSS and partitions define what you can dial and reach.

[cowetacoit]

I'm referring to click to call. For example a user has a cell phone or an external user has an office phone. When I click to call it fails. I can type a full number with 9 in the top jabber bar and it's fine.

[Jaime Valencia]

Configure application dial rules to add the 9 or whatever digit manipulation you may need.

[Jonathan Schulenberg]

If you're on CUCM 8.5 or lower (your post doesn't specify), Don't forget to run the Application Dial Rule COP file afterward to get the database records you created via /ccmadmin into an XML file on TFTP that Jabber can read.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/9_7/JABW_BK_C4D2F1D0_00_cisco-jabber-for-windows-97/JABW_BK_C4D2F1D0_00_cisco-jabber-for-windows-97_chapter_0111.html#JABW_TK_P784100A_00