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New Member

Jabber for Windows closes on its own

I'm running Cisco Jabber for Windows 9.7.4 on a Windows 7 machine. Just recently I've noticed the application appears to close on it's own. Has anyone experienced this before. I've created a problem report to send to TAC but thought I'd check here first.

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Hi Chris,The symptoms match

Hi Chris,

The symptoms match the following bug

https://tools.cisco.com/bugsearch/bug/CSCuo58290/?reffering_site=dumpcr

Jabber for Windows 9.7 crashes intermittently
CSCuo58290

Symptom:
Jabber for Windows client 9.7 crashes intermittently.

Conditions:
Some times it happens in between a call. The call continues, but the client crashes. Some times, it just crashes, even without in a call.

Workaround:
None

However, it should be fixed in he version that you are running. TAC might need to investigate the logs here.

HTH

Manish

6 REPLIES
Cisco Employee

Hi Chris,The symptoms match

Hi Chris,

The symptoms match the following bug

https://tools.cisco.com/bugsearch/bug/CSCuo58290/?reffering_site=dumpcr

Jabber for Windows 9.7 crashes intermittently
CSCuo58290

Symptom:
Jabber for Windows client 9.7 crashes intermittently.

Conditions:
Some times it happens in between a call. The call continues, but the client crashes. Some times, it just crashes, even without in a call.

Workaround:
None

However, it should be fixed in he version that you are running. TAC might need to investigate the logs here.

HTH

Manish

New Member

Thanks for the Reply Manish.

Thanks for the Reply Manish.

 

I ended up just upgrading to version 10.5.0 and haven't had any issues yet.

 

I probably should have just did that in the first place!

New Member

I'm running Version 10.5.0

I'm running Version 10.5.0 and still have this problem.

Am I the only one?

New Member

Im having the same problem on

Im having the same problem on 10.5 only for two specific users though. I cant find any common problem that is causing it. I can post logs if needed. Very annoying though.

New Member

10.5.1 was released. I

10.5.1 was released. I upgraded and don't have the problem anymore.

 

However, TAC is still analyzing the problem in 10.5. Maybe I get some results which I can share then.

New Member

I am running on 10.6.1 and

I am running on 10.6.1 and still continue to see this issue.  Seems to be happening accross any recent versions.

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