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Jabber for windows crashing

Jabber for windows - crashes on start up

CUCM 7.1.3

Windows 7 32 bit

Cisco Presence   8.0.2.10000-30

- these are in the application event log

Log Name:      Application

Source:        MsiInstaller

Date:          6/27/2012 10:43:19 PM

Event ID:      11729

Task Category: None

Level:         Information

Keywords:      Classic

User:          WGL\bfairchild

Computer:      CORPLAPR8YK305.corp.wgtnet.com

Description:

Product: Cisco Jabber -- Configuration failed.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="MsiInstaller" />

    <EventID Qualifiers="0">11729</EventID>

    <Level>4</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2012-06-28T02:43:19.000000000Z" />

    <EventRecordID>35189</EventRecordID>

    <Channel>Application</Channel>

    <Computer>CORPLAPR8YK305.corp.wgtnet.com</Computer>

    <Security UserID="S-1-5-21-867046329-488861948-689510791-2168" />

  </System>

  <EventData>

    <Data>Product: Cisco Jabber -- Configuration failed.</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>

    </Data>

    <Binary>7B45353431313243312D463832412D343834372D383633312D4341313833384541353442347D</Binary>

  </EventData>

</Event>

Log Name:      Application

Source:        MsiInstaller

Date:          6/27/2012 10:43:18 PM

Event ID:      11706

Task Category: None

Level:         Error

Keywords:      Classic

User:          WGL\bfairchild

Computer:      CORPLAPR8YK305.corp.wgtnet.com

Description:

Product: Cisco Jabber -- Error 1706. No valid source could be found for product Cisco Jabber.  The Windows Installer cannot continue.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="MsiInstaller" />

    <EventID Qualifiers="0">11706</EventID>

    <Level>2</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2012-06-28T02:43:18.000000000Z" />

    <EventRecordID>35188</EventRecordID>

    <Channel>Application</Channel>

    <Computer>CORPLAPR8YK305.corp.wgtnet.com</Computer>

    <Security UserID="S-1-5-21-867046329-488861948-689510791-2168" />

  </System>

  <EventData>

    <Data>Product: Cisco Jabber -- Error 1706. No valid source could be found for product Cisco Jabber.  The Windows Installer cannot continue.</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>

    </Data>

    <Binary>7B45353431313243312D463832412D343834372D383633312D4341313833384541353442347D</Binary>

  </EventData>

</Event>

Log Name:      Application

Source:        Microsoft-Windows-RestartManager

Date:          6/27/2012 10:43:15 PM

Event ID:      10000

Task Category: None

Level:         Information

Keywords:     

User:          WGL\bfairchild

Computer:      CORPLAPR8YK305.corp.wgtnet.com

Description:

Starting session 0 - ‎2012‎-‎06‎-‎28T02:43:15.619915900Z.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-RestartManager" Guid="{0888E5EF-9B98-4695-979D-E92CE4247224}" />

    <EventID>10000</EventID>

    <Version>0</Version>

    <Level>4</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000000000000000</Keywords>

    <TimeCreated SystemTime="2012-06-28T02:43:15.620916000Z" />

    <EventRecordID>35187</EventRecordID>

    <Correlation />

    <Execution ProcessID="8160" ThreadID="8616" />

    <Channel>Application</Channel>

    <Computer>CORPLAPR8YK305.corp.wgtnet.com</Computer>

    <Security UserID="S-1-5-21-867046329-488861948-689510791-2168" />

  </System>

  <UserData>

    <RmSessionEvent xmlns:auto-ns2="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://www.microsoft.com/2005/08/Windows/Reliability/RestartManager/">

      <RmSessionId>0</RmSessionId>

      <UTCStartTime>2012-06-28T02:43:15.619915900Z</UTCStartTime>

    </RmSessionEvent>

  </UserData>

</Event>

Log Name:      Application

Source:        MsiInstaller

Date:          6/27/2012 10:43:15 PM

Event ID:      1040

Task Category: None

Level:         Information

Keywords:      Classic

User:          WGL\bfairchild

Computer:      CORPLAPR8YK305.corp.wgtnet.com

Description:

Beginning a Windows Installer transaction: {E54112C1-F82A-4847-8631-CA1838EA54B4}. Client Process Id: 8400.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="MsiInstaller" />

    <EventID Qualifiers="0">1040</EventID>

    <Level>4</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2012-06-28T02:43:15.000000000Z" />

    <EventRecordID>35186</EventRecordID>

    <Channel>Application</Channel>

    <Computer>CORPLAPR8YK305.corp.wgtnet.com</Computer>

    <Security UserID="S-1-5-21-867046329-488861948-689510791-2168" />

  </System>

  <EventData>

    <Data>{E54112C1-F82A-4847-8631-CA1838EA54B4}</Data>

    <Data>8400</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>

    </Data>

  </EventData>

</Event>

Log Name:      Application

Source:        MsiInstaller

Date:          6/27/2012 10:43:14 PM

Event ID:      1001

Task Category: None

Level:         Warning

Keywords:      Classic

User:          WGL\bfairchild

Computer:      CORPLAPR8YK305.corp.wgtnet.com

Description:

Detection of product '{E54112C1-F82A-4847-8631-CA1838EA54B4}', feature 'Cisco_Jabber_Files' failed during request for component '{14F2AABC-F10C-4DE6-BC0E-28ED6D7F8508}'

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="MsiInstaller" />

    <EventID Qualifiers="0">1001</EventID>

    <Level>3</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2012-06-28T02:43:14.000000000Z" />

    <EventRecordID>35185</EventRecordID>

    <Channel>Application</Channel>

    <Computer>CORPLAPR8YK305.corp.wgtnet.com</Computer>

    <Security UserID="S-1-5-21-867046329-488861948-689510791-2168" />

  </System>

  <EventData>

    <Data>{E54112C1-F82A-4847-8631-CA1838EA54B4}</Data>

    <Data>Cisco_Jabber_Files</Data>

    <Data>{14F2AABC-F10C-4DE6-BC0E-28ED6D7F8508}</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>

    </Data>

  </EventData>

</Event>

Log Name:      Application

Source:        MsiInstaller

Date:          6/27/2012 10:43:14 PM

Event ID:      1004

Task Category: None

Level:         Warning

Keywords:      Classic

User:          WGL\bfairchild

Computer:      CORPLAPR8YK305.corp.wgtnet.com

Description:

Detection of product '{E54112C1-F82A-4847-8631-CA1838EA54B4}', feature 'Cisco_Jabber_Files', component '{826A7892-74F0-481D-B5F2-3F733F91DB81}' failed.  The resource 'C:\Program Files\Cisco Systems\Cisco Jabber\JabberMeeting\DesktopShare\atgpcdec.dll' does not exist.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="MsiInstaller" />

    <EventID Qualifiers="0">1004</EventID>

    <Level>3</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2012-06-28T02:43:14.000000000Z" />

    <EventRecordID>35184</EventRecordID>

    <Channel>Application</Channel>

    <Computer>CORPLAPR8YK305.corp.wgtnet.com</Computer>

    <Security UserID="S-1-5-21-867046329-488861948-689510791-2168" />

  </System>

  <EventData>

    <Data>{E54112C1-F82A-4847-8631-CA1838EA54B4}</Data>

    <Data>Cisco_Jabber_Files</Data>

    <Data>{826A7892-74F0-481D-B5F2-3F733F91DB81}</Data>

    <Data>C:\Program Files\Cisco Systems\Cisco Jabber\JabberMeeting\DesktopShare\atgpcdec.dll</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>

    </Data>

  </EventData>

</Event>

Everyone's tags (4)
2 REPLIES
Cisco Employee

Jabber for windows crashing

Hi,

Looks like you are hitting a bug that is fixed in the MR 9.0.2 (it's a conflict with the WebEx productivity tools). The MR fixes the issue for any users that have not already hit the issue. Since you have hit the issue, we'll need to give you the steps to workaround it.

John

Cisco Employee

Jabber for windows crashing

Hi,

Jabber is attempting to repair itself from a conflict with the WebEx productivity tools.  However, it is looking for the original install file (.msi), cannot find it and therefore the repair fails.  To work around this problem you need to:

1 - Download the same version of CiscoJabberSetup.msi that is installed.  You can check the version by finding CiscoJabber.exe in your Program Files directory, right click, Properties and on the Details tab there is a product version.

2 - Copy this file to the location fro which you previously installed Jabber.  For example, if you downloaded the .msi to your desktop previously, do the same here again.  If you got this update as part of an auto update, then copy the file to "%temp%".

3 - Launch Jabber - it should successfully repair itself and launch.

Thanks,

Rob.

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