Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 
New Member

Jabber for Windows - Dialling URI's


I've been testing integration between CUCM 10 and VCS X8.1 with a view to achive bi-directional alphanumeric URI dialling between the two.

So far ive been able to set up the 'standard' intergration with VCS and CUCM, and i have the folowing working:

  • Dialling from JfW to video endpoint registered to VCS using E.164
  • Dialling from video endpoint registered with VCS to JfW using DN
  • Dialling from video endpoint registered with VCS to JfW using URI

What i can't seem to be able to do is dial from JfW either using E.164@domain or name@domain; E.164@video-domain gives me the option to make a call but doesn't do anything, whereas endpoint@video-domain doesn't give me an option to call at all, it's as if the client is only searching the directory.

I've created a SIP Route Pattern based on the video domain and associated with the VCS SIP Trunk but i'm not sure if i need to make this more generic i.e. *.com; as i will want to attempt to dial external URI's using Expressway once i can dial normal endpoint on their URI's.

Other Info:

  • Using JfW 9.6
  • SIP URI Dialling enabled in Jabber Config XML


New Member

Jabber for Windows - Dialling URI's

Hi Simon,

not sure if you checked these already but there are pretty good written guides about implementation of Expressway with CUCM.

In your case I would suggest the ENUM Dialing and CUCM via SIP Trunk Deploymend guides. I was able to make a setup with these guides in a PoC installation.

Kind regards,


Jabber for Windows - Dialling URI's


I am facing the same issue. We open Tac case with our parthner.

The answer we have from Tac is that Jabber for Windows 9.6 doesn't support external URI dial out.

Internal URI dial out is working Jabber to Jabber.

We are waitting from R/D to kmow if Windows for Jabber 9.7 will support this feature.

For your  information the external URI dial out is working with other type of devices like EX-90,SX,C-Series and Profiles registered in a CUCM.

Best Regards


New Member

Jabber for Windows - Dialling URI's

Thanks Jose,

Will be interesting to see what response you get on this.

Regards, Simon

Cisco Employee

Hi As a difrect result of


As a difrect result of this community thread I have asked our Jabber Windows and Mac Documentation writers to improve the Install and Config guide to ensure that enablement of SIP URI Dialling for both internal and external calls is much clearer.


This Thread provides a clear explanation I think


Appreciate you taking the time to highlight this issue



New Member

I'm not able to dial URIs

I'm not able to dial URIs from a Jabber windows client yet I have no problems dialing them from EX60s or DX80s.  I can dial numeric DNs just not anything alphanumeric.  I'm running IMP 10.52 with the latest jabber client.  Do I still need the Jabb-config.xml for that to work on windows?


New Member

Re: Jabber for Windows - Dialling URI's

I saw in another post that the URI dialing in Jabber 9.6 requires CUCM 9.1.2

Which is your CUCM version Jose?

PD: I tested the JfW9.6 with CUCM 9.1.1 and the URI didn´t worked.


New Member

Attached you'll find a

Attached you'll find a working config file that allowed us to use URI dialing from MAC and Windows jabber clients. Steps:


1) Download jabber client from Cisco; MAC: version 9.6; Windows: version 9.7

2) Upload the jabber-config.xml to CUCM(s); CUCM system version:

3) Restart TFTP services on CUCM(s)

4) Start jabber client; option to dial is visible when using URI




Jabber for Windows - Dialling URI's

Hi Jose,

thanks for the info. Just to be sure, are you saying that you can make URI calls on internal network? For example, can you call skinny IP phone with Directory URI defined from your J4W?

Cisco Employee

Hi Guys I'm the Jabber for

Hi Guys


I'm the Jabber for Windows Product Manager here in Cisco. I'm like to confirm that Jabber for Windows (and the other Jabber clients since Release 9.6 offering SIP URI Dialing) DO fully support dialling of any SIP URI destination either inside or outside your Enterprise. I'm working to correct the misdirection you have received from TAC, (which they probably got from our product team)

If you type a valid SIP URI which will be recognized by CUCM in the Jabber Search/Call input then you will be presented with the option to call the SIP URI. A valid SIP URI format is username@domain with the domain portion being at least 2 characters. - e.g. myexternalcontact@co

If you have this external SIP URI stored as a Contact in your Outlook Address Book or with 9.7 as a Custom Contact (using CUCM IM/P -CUP) then that can be dialled also.

I'll do a bit more investigation to see if there is additional CUCM SIP URI configuration that is inhibiting external SIP URI call capability.

When you type an external SIP URI into Jabber call window do you get prompted with the prompt directly under this to Call and the outbound call is placed (and fails) or does this Call prompt not appear at all ?

- I've attached an image of this from my own client.


thanks, Damien



New Member

Damien,I am using WebEx


I am using WebEx Messenger with Jabber 9.7 for Windows and the latest 9.6 beta for Mac. Both clients are suppose to support URI dialing internally and externally but I do not get the Call option after entering a valid URI. Should this work when using WebEx Messenger with the clients I just listed? URI dialing from my 10.0.1 CUCM does seem to be working as I can URI dial from a DX650 just fine. Any ideas?



Cisco Employee

JamesI suspect you need to


I suspect you need to make the Jabber config file changes described on this thread. Can you let me know if that worked ok?



New Member

Yes configuring the jabber

Yes configuring the jabber-config.xml file and uploading to CUCM fixed the issue for both Mac and Windows clients. Is there an Option to enable Collaboration Edge functionality in the client as well? I didn't see one in the installation guide.



New Member

Did you ever find out if

Did you ever find out if there is something in CUCM that inhibits this?  I opened a tac case and was told it wasn't supported so waiting to hear back on this thread before i open another one.  I do not get the ability to call when typing in anything of the format that isn't on CUCM.  


See attached picture and xml file.

New Member

Also running CUCM 10,

Also running CUCM 10, Presence 10, VCS-C and E 8.1.1.  Calling from a DX650 or EX type endpoint works just fine.

New Member

So you need to put this under

So you need to put this under policies in addition to the SIP URI dialing for it to work.





New Member

Did this fix the URI dialing

Did this fix the URI dialing issue for you? If so could you upload your working jabber-config file?

New Member

here's the one that worked

here's the one that worked for me.  the two policies that were relevant were enable SIP URI dialing and the user defined remote destinations.  Note this is with Jabber for MAC 9.6 and JFW 9.7


New Member

I did get it working for both

I did get it working for both Mac and Windows using the attached jabber-config file.

New Member

We finally have URI dialling

We finally have URI dialling working here, both internally and externally.

The issue was with our jabber-config.xml file not being parsed by the Jabber client due to a formatting issue.  I suspect many of the issues people encounter may be due to editing the sample config file in a program such as Notepad or Wordpad which is what caused our problem.

Loading the XML file in a browser to ensure it displays properly is a good way of checking that the formatting is not the issue.

Cisco Employee

Hi Just to let you guys know


Just to let you guys know that we have a Jabber config generator tool - the SIP URI setting gets a mention on the thread below


thanks, Damien

CreatePlease to create content