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New Member

Jabber for Windows directory service

Hi all,

i'm testing jabber for windows 9.0.1.8802 with CUCM 8.5.1.10000-26 and Presence 8.5.3.10000-59.

I've figured out how to configure the client to use the directory from CUCM (UDS mode) and how to retrieve the contact photos.

I've a strange behavior: i've few contacts on my list, if i right click a contact in my list there is not the option to call him, only chat. if i search the same contact in the search bar, then close the search result, when i right click on the contact i see the call option. This happen for all contacts. If i close the jabber client e open it again, the call option is disappeared and i must search again the contact in the search bar to be able to make calls.

Any idea for this behavior?

Another bad thing i've seen is that jabber can't use the webcam on my laptop while CUPC have not problem with it.On jabber i don't have to video option under file->options menu.

Regards,

26 REPLIES
New Member

Jabber for Windows directory service

No one have a problem like that with Jabber for Windows?

New Member

Just curious if anyone found

Just curious if anyone found a solution?  I have a customer experiencing this exact behavior with J4W 9.7(2) and 9.1 CUCM/IMP.

Here is jabber-config.xml:

  <?xml version="1.0" encoding="utf-8" ?> 
- <config version="1.0">
- <Presence>
  <PresenceServerType>CUP</PresenceServerType> 
  <PresenceServerAddress>192.168.4.143</PresenceServerAddress> 
  <PresenceServerDomain>kt.local</PresenceServerDomain> 
  </Presence>
- <Directory>
  <DirectoryServerType>UDS</DirectoryServerType> 
  <ConnectionUsername>j4wDirectoryUser</ConnectionUsername> 
  <ConnectionPassword>Directory1</ConnectionPassword> 
  </Directory>
- <Policies>
  <Screen_Capture_Enabled>true</Screen_Capture_Enabled> 
  <File_Transfer_Enabled>true</File_Transfer_Enabled> 
  <EnableVideo>true</EnableVideo> 
  <InitialPhoneSelection>deskphone</InitialPhoneSelection> 
  <UserDefinedRemoteDestinations>false</UserDefinedRemoteDestinations> 
  <enableLocalAddressBookSearch>false</enableLocalAddressBookSearch> 
  <EnableAccessoriesManager>false</EnableAccessoriesManager> 
  <ForceFontSmoothing>true</ForceFontSmoothing> 
  </Policies>
- <Options>
  <Set_Status_Away_On_Inactive>true</Set_Status_Away_On_Inactive> 
  <Set_Status_Inactive_Timeout>15</Set_Status_Inactive_Timeout> 
  <Set_Status_Away_On_Lock_OS>true</Set_Status_Away_On_Lock_OS> 
  <StartCallWithVideo>true</StartCallWithVideo> 
  <Start_Client_On_Start_OS>false</Start_Client_On_Start_OS> 
  <AllowUserCustomTabs>false</AllowUserCustomTabs> 
  <ShowContactPictures>true</ShowContactPictures> 
  <ShowOfflineContacts>true</ShowOfflineContacts> 
  <DockedWindowVisible>true</DockedWindowVisible> 
  <DockedWindowPosition>TopCenter</DockedWindowPosition> 
  </Options>
  </config>

Re: Just curious if anyone found

Hi,

 

I need small help like Cisco IP communicator  we can setup personal direcotry with username and password the same way how to achieve in Jabber what policy I need to add in XML file that it will have that option enabled.

NOte: we are not using any presence server

 

Thansk & Regards,

Saif

New Member

Jabber for Windows directory service

Hello,

What have you done to configure the clients to use the directory from CUCM?

Best regards,

Nelu Cirstea

New Member

Jabber for Windows directory service

You have to set the UDS mode in the jabber-config.xml like:

 

    presence

 

  UDS

  http://10.x.x.x/photoupc/%%uid%%.jpg

  true

As documented in the jabber for windows amministration guide:

http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_0_1/b_jabber_win_icg_chapter_0100.html#task_FB59C36497704E0F8DCE0C9CD77EBA03

but it work as i wrote in the first message.

New Member

Jabber for Windows directory service

Hi,

For this configuration is there a need for Call Manger to be integrated with the AD?

In y current configuration there is not integration with AD. Corpoarte Directory is taken rm users pat.

Best Regards,

Nelu

New Member

Jabber for Windows directory service

AD integration is never mandatory but recommended. Unlike the UPC that need AD integration for be able to search contacts, Jabber in UDS mode search contacts directly on the CUCM, so if the CUCM is integrated or not with AD is not important.

I never liked the need to have AD, finally with Jabber there is a way to have the search working even without AD.

Anyway there is something working bad as i wrote above in the first post.

regards

Hello, Can you send us your

Hello,

 

Can you send us your <Directory> configuration xml> We are using J4W 9.6 and have set UDS in XML:

<Directory>
  <DirectoryServerType>UDS</DirectoryServerType>
 </Directory>

 

But still can't browse the users from client. On "Show connection status" on newer J4W 10.X it works and it's UDS as it should but on J4W9.6 it stays "LDAP"

 

We are missing something in XML or what?

Here is our xml:

 

<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
 <Client>
 </Client>
 <Directory>
  <DirectoryServerType>UDS</DirectoryServerType>
 </Directory>
 <Policies>
  <Screen_Capture_Enabled>true</Screen_Capture_Enabled>
  <File_Transfer_Enabled>true</File_Transfer_Enabled>
  <Disallowed_File_Transfer_Types>.exe;.msi;.rar;.zip;.mp3</Disallowed_File_Transfer_Types>
  <Video_Disabled>false</Video_Disabled>
  <VoiceServicesDomain>ourdomain.com</VoiceServicesDomain>
 </Policies>
 <CUCM>
  <PhoneService_UseCredentialsFrom>presence</PhoneService_UseCredentialsFrom>
 </CUCM>
</config>

 

 

 

 

New Member

Hi Slobodan, UDS on Jabber 9

Hi Slobodan,

 UDS on Jabber 9.6 is not supported, from release notes: Cisco Unified Communications Manager User Data Services (UDS) is not supported for directory integration in this release.

regards

New Member

Jabber for Windows directory service

Hello,

I am looking for documentation on how to configure UDS . Can you send me the url/pdf guides that you used to get this in service? There isn't a lot of documentation on CCO .

Thx in advance,

Kurt

New Member

Jabber for Windows directory service

Hi kurt,

The Admin Guide link is posted also on my post above where you can find also the example for the jabber-config.xml file.

You need to manually create the xml file above where you specify to use UDS mode and put it on the CUCM TFTP server.

Super Bronze

Jabber for Windows directory service

If your version of CUCM has UDS, then there's not much to configure. Just the  jabber-config.xml file with the section specifying UDS.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Jabber for Windows directory service

Thx both for the quick reply.

From which version is UDS embedded ? I am running 8.6(2a).

Kurt

Super Bronze

Jabber for Windows directory service

Can't recall to be honest...

It's definately in your version though.

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Jabber for Windows directory service

I use CUCM version 8.5(1) and work, don't know if it work also with 7.1.

Can you tell me if you see the same behavior as described in my first post?

Regards,

Christian

Super Bronze

Jabber for Windows directory service

Hi

I've not seen that particular directory issue.

Your vidoe issue sounds like you are in Desk Phone mode. A new 'feature' of Jabber is that it can only do video in 'softphone' mode (and even in that mode can't make a reliable video call to anything else with a Cisco logo on it that isn't another Jabber client).

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Jabber for Windows directory service

Hi,

i'm not talking about the video but about the contact list. When i add a contact i can see his telephone number and call him, if i close jabber and re-open, all contacts in my list have loose the telephone number information and i can't make call to them.

Christian

Jabber for Windows directory service

Hi Christian,

Is this reproducible for you all the time? I will suggest to open a TAC case for this. We have an existing defect with exact same symptoms except it was reported for cloud deployment (Webex server).

Thanks,

Maqsood

New Member

Jabber for Windows directory service

Hi Maqsood,

yes it happen all the times. The same happen with the new uc beta 9.0, so it's something about the jabber client.

I can't open a case, it is a lab installation.

Regards,

Christian

New Member

Jabber for Windows directory service

Hello Guys,

Can you help me out about the plugins for the jabber clients ? I suppose you  have minimum some kind off plugin for outlook or webbrowser ?

Kind regards,

Kurt

Cisco Employee

Jabber for Windows directory service

Hey Kurt,

Cisco Jabber for Windows supports click to calling using native Microsoft controls. We no longer use plugins.

Calling from Outlooks and Sharepoint is supported, other office applications do not have ClicktoCall support

We don't currently have browser plugins and these are not committed at this time.

Are you having any issues dialing from Outlook?

Regards,

Jas

New Member

Jabber for Windows directory service

Hello Jas,

I managed to get the basic jabber active but no idea how to call from outlook for example.

I can't find anything to setup a call .

In the deploy guide I can't find info either.

Can you advice ?

thx,

Kurt

New Member

Re: Jabber for Windows directory service

I have the same issue on the Directory. I need to search that user again to get the "call" option. Please update if you got it solved.

Enoch

Sent from Cisco Technical Support iPad Apps

New Member

Re: Jabber for Windows directory service

Hi Enoch,

i still am in the same situation.

Regards,

Christian

New Member

Did you ever find a solution

Did you ever find a solution to this issue? I'm experiencing the same thing and TAC is recommending me to reconfigure the .xml to EDI and BDI.  I have Jabber 10.5 and CUCM/CUP 8.6.  Thanks

Mason

New Member

Hi Mason, from the jabber

Hi Mason,

 from the jabber release notes:

 

Cisco Jabber supports UDS using the following Cisco Unified Communications Manager versions:
• Cisco Unified Communications Manager version 9.1(2) or later with the following COP
file:cmterm-cucm-uds-912-5.cop.sgn.
• Cisco Unified Communications Manager version 10.0(1). No COP file is required.

 

The problem with UDS and CUCM 8.6 it is because UDS is not supported with CUCM 8.6.

 

Regards,

Christian

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