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Jabber for Windows don't want CTI or Softphone still shows Red X on bottom over phone

Customer doesn't want to use CTI Deskphone or Softphone mode with Jabber for Windows.    They want to chat only and see if they have any Voicemails.  So I created a UC Service Profile names IMP-No-CTI and set the CTI Profile to none.  However the client shows a big red X and Help > Connnection Status shows a Yellow Triangle Warning with Connection Error.  This is red X is causing end users to think something is wrong on their PC with Jabber and call into helpdesk for a couple thousand user rolllout.

 

How do we get the Jabber client not to give a CTI warning when CTI/Softphone are intentionally disabled?

5 REPLIES
Cisco Employee

You can't, we have no option

You can't, we have no option to remove those icons, might want to submit a PER on that.

HTH

java

if this helps, please rate

www.cisco.com/go/pdi

what would happen if I made a

what would happen if I made a jabber-config.xml with Telephony_Enabled=false?  Would that work to prevent the "CTI Manager is not configured" error?

Cisco Employee

I've honestly never tried

I've honestly never tried that, not sure if that would work.

HTH

java

if this helps, please rate

www.cisco.com/go/pdi

Thinking this over I can't do

Thinking this over I can't do that.  I have some users with CTI Deskphone / Softphone enabled and some without.  If they all get the same jabber-config.xml with Telephony_Enabled=false then I will have problems.  So far no solution other than PERS.

Cisco Employee

Why not use a specific .xml

Why not use a specific .xml for those users???

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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