Jabber for Windows extend and connect CTI remote device remote destination problem (Jabber in phone-only mode)
I've configured Cisco Jabber for Windows in phone-only mode, according to the Cisco docs. Desk phone control and softphone capability work as expected. I'm trying to get the Extend and Connect feature going. I've set up a CTI remote device according to the instructions, assigned all the required owner and controlled device settings. After configuring the CTI remote device I see the new option in Jabber: Use other number for calls.
The problem is I'm not consistently able to create or change the remote destination from the Jabber client. I created a remote destination in CUCM, that seemed to work ok, but I'm looking at the mobile worker scenario for people with other phone clients, and I need them to be able to set the remote destination themselves.
When I add a new number in Jabber, it says "Setting phone", gives no error message, and then I see the Extend and Connect remote device icon showing with a red X beside it. It did work once, and deleting the JabberRD device if I create it in CUCM works, so I'm sure my config is good.
CUCM version: 22.214.171.12409-1
Jabber version: 9.2.6
Anyone else have trouble with Extend and Connect RD creation from the Jabber client? Any suggestions?
Re: Jabber for Windows extend and connect CTI remote device remo
Replying to my own post (crickets around here... I guess it's the holidays...). I upgraded to version 9.6.0 of the Jabber for Windows client. Same problem.
More importantly, there IS an error thrown when I try to change the remote destination from Jabber. "That number is already in use. Add a different number". The attached screenshot shows it:
The number is definitely, 100%, NOT in use as a remote destination or DN anywhere in the system. I've tried all sorts of numbers (local, long distance, international), with and without a "9" in front for an outside number) and this error always shows up whether it's in use or not. Any thoughts?
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