Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Jabber for Windows Watchers List


I have an CUCM Version 9.1 working with IM & Presence Server Version 9.1 and Jabber for Windows Clients Version 9.2.6.

If I add for example 20 Users to my Jabber Client Contact List from an LDAP Directory I can't see the presence status of all the 20 Users. For most of the Users I see the right presence status but for one or two users I just see the grey icon. When I doubleclick one of these Users and the chat window opens then I see the right (green or orange) presence status.

For testing I've used the presence viewer from CUPS Server. I saw that the presence status of the user is green in Presence Viewer but in the Watchers List of that user there are all the watchers but not my user where I can't see the presence status of this user.

Is it possible to update the watchers list of these users or does anybody know how to fix this?

Thanks for you help,


New Member

Re: Jabber for Windows Watchers List

All the contacts with the grey presence state are marked as "Contacts that are pending"  in Presence Viewer

CreatePlease to create content