I tried to connect to a video conference and installed the necessary software - Chrome plug-in and Cisco Jabber Guest add-on. During the connection I received an error message:
"TURN Error: Your call attempt has failed due to incompatibility with your home or company security infrastructure. Please contact your network administrator or check your home network security settings."
So far I opened UDP port 3478 on the firewall but to no avail. Is there anything else I can do? The error message is really not helpful.
This message indicates that the web client could not allocate the TURN relay on the TURN server. This could occur for one of the following reasons: - UDP port 3478 is blocked. You must allow this port inbound from the public Internet to the Cisco Expressway-E. - The DNS record for the TURN server is not resolvable (must be a DNS A-record). - The Expressway-E TURN Server (IP Address or DNS Name) field and Turn Port fields are not configured correctly in Cisco Jabber Guest Administration (Settings > Call Control and Media). - The Domain name (Settings > Call Control and Media, under Cisco Expressway-C) is not a configured domain name on Cisco Expressway-C or is not configured for Cisco Jabber Guest services.
it mostly look like misconfiguration in Jabber Guest server .first check the expressway-edge and make sure UDP port 3478 is the default port on the Expressway-E. The port could be changed or could use a range of ports. In order to confirm which port should be used, check the Expressway-E TURN configuration.
Check jabber Guest Server call control and media and make sure you are adding as per cisco jabber guest configuration Guide .
The Domain name on the Jabber Guest server (Settings > Call Control and Media, under Cisco Expressway-C) is not a configured domain name on Cisco Expressway-C or is not configured for Cisco Jabber Guest service.
After all these do the port mapping to make it work properly.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...