06-08-2017 05:40 AM - edited 03-17-2019 06:54 PM
Jabber for Windows 10.6.7
We recently had a user get married and the people in our department that handle or AD accounts got all that swapped over. LDAP synced with CUCM and I made sure she was enabled and was a member of the correct access groups with her new name. She previously was able to login to Jabber, and technically she still can, but at the top where it would show Lastname, Firstname, instead it shows her old address. To clarify, here's some details:
Old name: Kathyrn Halter
Login: khalter
New name: Kathyrn Tabor
New login: ktabor
When she logs in with ktabor, Jabber will log in, pull her contact list and everything functions, except at the top it shows khalter@ourdomain.com
If you search for Halter, it doesn't show up, but if you search for Tabor, you can find her, but she appears offline. You can't initiate a conversation with her, but if she sends you a message, it is received from khalter@ourdomain.com and you can indeed jabber back and forth with her.
We have had our AD people comb through her account and can't find any mention of khalter in there anymore. I have double checked CUCM and resynced with LDAP. I believe we use UDS in the jabber config file so I don't know if that would matter. I am just kind of at a loss here. The only thing I have been able to find odd is that even though she uses her windows login of ktabor on her PC, it appears her c:\users\username folder is still khalter. I don't think that would have anything to do with it, but I don't know and don't have the ability to change that. The techs I have talked to don't really understand how that works because if she logs in with ktabor, then her user folder should say ktabor and not khalter.
Any ideas? Cause we are fresh out.
06-08-2017 06:26 AM
Has her IM address been updated in IM&P?
I'd probably try to remove all the cache files and then try again, Jabber is not great at updating the cache, and relies heavily on it.
06-08-2017 06:37 AM
We removed the cache yesterday, but then our people found one thing in AD for khalter this morning and removed that so I will try removing the cache again. And in IM&P where do I go to update the address? I've been looking but can't find anything.
06-08-2017 07:00 AM
You can not change it, you can only make sure it's showing with the right info, go to the presence topology and see the users there.
06-08-2017 08:40 AM
Gotcha, so I just checked and sure enough it shows her address as khalter@ourdomain.com I was going to ask if that should update on it's own but it looks like that's a no.
EDIT: I don't suppose there is anyway to edit the address of a single user? I'm looking now but thought I could save some time.
Thanks.
06-08-2017 10:07 AM
Our techs that work on AD just informed me of another name change so we got to try and stop it before it starts. I deleted her cache locally on the PC. Reset jabber. But before we tried to logon (rharris changed to rlking) I went to presence topology and it still shows rharris@ourdomain.com.
There seems to be a failing of updating or syncing somewhere between CUCM and CUPS because unless I misunderstand it, that is where the IM&P server is getting it's user base from.
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: