I am running Jabber (11.8.0) on a MAC (10.12.3) and I don't remember when Jabber stopped playing sounds when a chat comes in for example. It is completely quiet. Calls are ok, incoming calls are ringing fine and all my other apps like Outlook are generating sounds for their notifications. Any idea where to start?
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I'm also having this issue. Thanks for noting that internal support hasn't solved it. At least that saves me a phone call. Anyone know if a fix is on the way?
Just wanted to add a "me too". I've got a user with an iMac running OS X10.12.5 and Jabber for Mac 11.8.1 and a Sennheiser C60 headset. Setting audio volume and changing ringtones provides audio output, Jabber is set to use all devices for alerts, but incoming calls produce no audible alert.
is there any solution for getting sound to work on 10.12.6 and 11.9 jabber? makes it pretty tough to use as a communication tool when you don't know somebody is communicating with you.