Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Jabber on windows 2008 terminal server

I installed Cisco Jabber 9.7.2 on our Windows 2008 R2 server running Terminal Services. The logged in admin is able to sign in as anyone and use the client. However, if a regular user is logged in to the terminal and tries to sign in to jabber, the error message is "cannot communicate with the server" what settings or security needs to be modified to get this to work. It works fine on Windows 2003 terminal server.

Everyone's tags (4)
Cisco Employee

Hi , Cisco Jabber is not

Hi ,


Cisco Jabber is not supported on the Windows 2008 terminals.


Supported platforms are

You can install Cisco Jabber for Windows on the following operating systems:

  •  Microsoft Windows 8.1 32 bit
  •  Microsoft Windows 8.1 64 bit
  •  Microsoft Windows 8 32 bit
  •  Microsoft Windows 8 64 bit
  •  Microsoft Windows 7 32 bit
  •  Microsoft Windows 7 64 bit

New Member

So how do you explain this

So how do you explain this article from Cisco which was sent to us by a Cisco Rep before we spent 30K on purchasing this system.

It is a long article but here is the part i am referring to:

Virtual Environments

You can deploy Cisco Jabber for Windows in virtual environments using the following software:

  • Citrix XenDesktop 5.0
  • Citrix XenDesktop 5.5
  • Citrix XenDesktop 5.6
  • Citrix XenApp 5.0 Feature Pack 3 Enterprise Edition for Windows Server 2008 Service Pack 2 64 bit, published desktop
  • Citrix XenApp 6.0 Enterprise Edition for Windows 2008 R2 64 bit, published desktop
  • Citrix XenApp 6.5 Enterprise Edition for Windows 2008 R2 64 bit, published desktop
  • VMWare View Connection Manager with
    • VMWare Agent 5.0
    • VMWare Client 4.6.1
  • VMWare View Connection Manager 5.1.0704644 with
    • VMWare Agent 5.1.0704644
    • VMWare Client 5.1.0704644

Supported Functionality in Virtual Environments

In virtual environments,Cisco Jabber for Windows supports the following functionality:
  • Instant messaging and presence with other Cisco Jabber clients
  • Desk phone control
  • Voicemail
Cisco Employee

Yes Jabber is supported on

Yes Jabber is supported on the above virtual environments. So are you using Citrix XenApp ?




New Member

Yes, XENapp 6.5 on top of

Yes, XENapp 6.5 on top of Windows 2008 R2 Server

Cisco Employee

Please provide details about

Thanks for the information.

Collect the PRT and packet captures for both the working and non-working scenerio.

Some other test that you can do is

when the user is logged in and jabber is unable to login,try logging into the CUPS server webpage.

You can also check for DNS or reverse DNS issues.

PS:-Sorry for the earlier confusion.




CreatePlease to create content