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Jabber 'Quick Setup'

Hey all,

Anyway to bypass the 'Jabber Quick Setup' wizard that starts automatically after you run Jabber for the first time?  I have a user that keeps getting a BSOD when they launch Jabber, and he sees the 'Quick Setup' window right before.

BSOD is a PAGEFAULT in lduv64.sys

Thanks,

Justin

Thank you, Justin Ferello Technical Support Specialist KBZ, a Cisco Authorized Distributor http://www.kbz.com e/v: justin.ferello@kbz.com
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Jabber 'Quick Setup'

Hi does other video applications work with his webcam? And does he have the correct driver installed?

The video (self view) is launched at the same time as the quick start so it can be that as well? At least he can see the quick start right?

/Magnus

Sent from Cisco Technical Support iPhone App

3 REPLIES
Cisco Employee

Re: Jabber 'Quick Setup'

Hi does other video applications work with his webcam? And does he have the correct driver installed?

The video (self view) is launched at the same time as the quick start so it can be that as well? At least he can see the quick start right?

/Magnus

Sent from Cisco Technical Support iPhone App

Jabber 'Quick Setup'

Magnus,

It did turn out to be the webcam causing the issue.  We disconnected the Logitech camera he had and just used the built-in camera and it worked fine.

Thanks,

Justin

Thank you, Justin Ferello Technical Support Specialist KBZ, a Cisco Authorized Distributor http://www.kbz.com e/v: justin.ferello@kbz.com
Cisco Employee

Re: Jabber 'Quick Setup'

I might be wrong since there is a while since i paued attention to the quick start when launching movi first time after install.

Sent from Cisco Technical Support iPhone App

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