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New Member

Jabber Softphone issue

I'm hoping someone can help me here.

I am deploying Jabber to our 1000+ user org and there are a handful of users that have the need for Jabber softphones. I am able to setup the CSF devices just fine and the users don't have any errors when they choose to control their computer for control.

The issue is when the user is connected via VPN (AnyConnect), the calls placed to them do not go to their jabber client. It only rings their deskphone.  They can place calls (internal and external) just fine, but cannot receive them.

Ideas?

2 REPLIES
Hall of Fame Super Silver

Jabber Softphone issue

Sounds like RTP traffic is being blocked, make sure the firewall is open appropriately.

Chris

Cisco Employee

Jabber Softphone issue

So, Jabber doesn't even ring??

Or do you have 1-way/no audio??

HTH


java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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