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Community Member

jabber - Status doesnt show "on a call" - but rather in a meeting/available

Hi Guys

I have one user, amongst 100 that are working well; that has an issue that im not sure of in that the user can have his status changed between all other status' but it never changes to "on a call" when he picks up the phone.

I ensured that the userd DNs are associated with his UDP for his jabber profile/ipad profile and standard user profile

The user doensnt have any forwarding setup in jabber or in UCM.

any ideas?

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VIP Super Bronze

jabber - Status doesnt show "on a call" - but rather in a meetin

The user also needs to be associated to the line appearence within the DN configuration page itself. This is the last setting on the page and is per-device the DN is assigned to, not once for the DN as a whole.

Please remember to rate helpful responses and identify helpful or correct answers.

3 REPLIES
Community Member

jabber - Status doesnt show "on a call" - but rather in a meetin

Guys, this is on windows 7.

Hi, Like Jonathan said, you

Hi,

 

Like Jonathan said, you have to associate the user under DN, if you don´t associate its end user the status on jabber doesn´t change to on call.

 

Regards.

VIP Super Bronze

jabber - Status doesnt show "on a call" - but rather in a meetin

The user also needs to be associated to the line appearence within the DN configuration page itself. This is the last setting on the page and is per-device the DN is assigned to, not once for the DN as a whole.

Please remember to rate helpful responses and identify helpful or correct answers.

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