We have a weird situation where one Jabber user is always Available, even when they are logged out. We are running CUPS version 126.96.36.19900-28 and when the user logs out the CUPS server shows them as logged out.
The user has 3 devices attached to them, a 7942 phone, a Softphone and an Extension Mobility profile. We've made sure to log him out of Extension moblity, softphone and physical phone but he still shows as available.
I want to be sure we understand what you are saying. If the user logs out of Jabber and you look them up within Presence Viewer on CUP, they appear offline; however, another user in Jabber still sees them as Available?
i am having the same issues as well. with Jabber for windows 9.7.2 and as well for beta version of jabber
i am at 8.6.2 SU3 presence 8.6 CUCM
the only thing that fixes it is if the user logs out of jabber and back in. It also can be fixed by closing a previous chat window with that user then clicking on the users name again, and then it shows they are offline.(the user that is seeing the person still online).
We had the same problem too. We are using CUCM 188.8.131.5201-1 with CUPS 184.108.40.20600-2 and Jabber for Windows 9.7.2 Build 18938.
What seems to help was to reassign the license capabilities for the user under CUCM / System / Licensing / Capabilities Assignment. After disabling both licenses for "Enable CUP" and "Enable CUPC" and saving, then activating both again, saving and restarting Cisco Tftp Service (CUCM / Cisco Unified Serviceability / Tools / Control Center - Feature Services) the user doesn't come back as "available" user.
Maybe this workaround could be the solution for that problem.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...