We are using CUCM 8.5, CUPS 8.5 and windows 7 terminal jabber client. one or two new users(for example bflorence with extension 1199) shown as offline from the others contact list(as it says message couldn't not be delivered), for these new users jabber is using email address (” bflorence@abc.com”) as the IM address instead of the Presence server domain address( “1199@pdo.local”). However the same offline new user can be seen online from another new user as online. I am not sure why it is preferring to use this instead of the presence server domain address. Although the user settings looks the same for both the old and new users both in cucm and cups server. I have also checked this with the Active Directory team they confirmed the same. Could anyone please help on this.
Thanks for your reply. The user has two lines one primary line and the other secondary line(for contact center), both the lines are associated with the end user. Please let me know if there is anyother suggestions.
Check device association and Home Cluster / IM & Presence option in End user page.
If nothing is working out. try reconfigure the jabber
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