Jabber Voice for Android does not work under the latest version 4.4.2 - Samsung S4
I encountered Jabber Voice problem with the latest android version with Samsung S4. THe client fails to log in to CUCM. I gave a try with S3 and it worked. however i could not manage to make it work on Samsung S4 operated under the latest Android firmware 4.4.2.
Do you encounter the same problem with your customers? If so, should i wait for a new Jabber Voice release or warn my customer against this update?
Ahmet Hudai KOYUNCU
CCNA Voice, CCNA Security
To the best of my knowledge Jabber Voice was replaced with the latest versions of Jabber for Android. I am using v9.6.1 and is appears to work fine for me outside of being able to initiate a video call (receiving a video call works fine). This is on a Samsung S4 on 4.4.2 (I337UCUFNC1).
In reading your response, I actually got this working. I did not understand that JFA requires a DIFFERENT setup in CUCM than the standard Jabber for Windows client. That is absolutely not clear from the documentation. The Cisco Product Team needs to add CUCM Configuration specific information for the user Jabber device to make it clear how to handle multiple different Jabber client types).
Because the user was successfully logging in using the CSF[username] device (Windows Jabber uses that convention for Jabber device setup on CUCM) on Windows, I assumed (now I know incorrectly) that it would use this same device for JFA. Turns out, this is not the case.
I created a JFA specific device using the instructions I found here:
Once I completed the CUCM build per this document, and created the JFA device as BOT[username] (Jabber device naming convention on CUCM for JFA clients) the client was able to register and make calls immediately!
Haven't tried the video piece, but will later today.
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