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Jabber Windows with message unable to connect to the server

Hi,

We have a cluster already running and we will need to replace this cluster for another one, on the old cluster we have no problem Jabber and phones are working fine but in this new cluster always someone tries to use Jabber Windows they receive the message " unable to connect to the server"

Can someone help me with this issue ?

CUCM 9.1.1

IP&Presence 9.1.1

Regards

3 REPLIES
Cisco Employee

Jabber Windows with message unable to connect to the server

What are you guys using under connection settings on the jabber client, Host name or an Ipaddress of the presence server? It could be a DNS issue if using a Host name.

Jabber Windows with message unable to connect to the server

Please attach a problem report, that includes the login test

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New Member

Found a solution on this one

Found a solution on this one?

I got the same problem, and it seems it is connecting at least to authenticate users, because if I use the wrong username/password it gives me an "invalid user/password" error instead of the "unable to connect to the server".

Attaching a problem report.

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