Our environment has approximately 1600 daily users of Jabber (appx 7500 possible). Of the 1600 I've got two who have reported to me that they are unable to search for their outlook contacts via jabber. I've seen a smiliar problem with others, but it's usually just incredibly slow, but eventually connects and searches. These users typically can be corrected by a quick reset of their machine, followed by starting outlook prior to starting Jabber. The two in question, are not so lucky.
Our environment uses mainly Windows 7, Office 2k10 or 2k13. Jabber version for the latest affected user is 11.6.3.
Troubleshooting steps tried:
Reinstall Jabber (Clearing all possible temp files associated).
Reinstall Office (Clearing all possible temp files associated).
Verified user's AD credentials, mail settings, etc with our internal messaging team.
Had another local user sign in on the machine, other user is able to search for contacts normally.
Short of opening a TAC Case and troubling this user, I was hoping others might have seen a similar issue.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.