Our company uses WebEx Connect and VCS. As it instructs the user, I first login to my WebEx Connect account via from the "Company-Provided Accounts" choice selection on the opening screen. Next, I go to the settings menu to configure Voice/Video Calling. Unfortunately, when I get into the menu, I am presented only with the Jabber Video for Telepresence service as a choice. VCS and UCM are not listed as choices for me. Others in my organization are not experienceing this issue. If I first just sign into the VCS option I can connect and make calls without a problem, but I cannot then, of course, select an Instant Messaging application.
After digging into the admin guide for WebEx Connect I was able to discover that my WebEx Connect UserID was not enabled for UC in any way. Once our admin put my account into the cluster that had UC capabilities assigned I was up-and-running.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...