I am facing a strange issue with Cisco Jabber client on Windows 7 64-bit installation and unable to login. Login does not complete and always ends up with an error - "Cannot sign in". Upon few investigation I found out that the request URL that the client is creating is invalid and getting rejected.
Each time the client updates the file : jabberLocalConfig.xml with connection details. For some reason the "boshurl" and "xmppjabbercluster" value is prefixed with -
Same is seen in the jabber.log with a "-" and new line in front of the URL
2016-11-24 01:15:43,193 INFO [0x00003224] [erx\jwcpp\LoginMgr\LoginMgrImpl.cpp(346)] [csf.jwcpp] [LoginMgrImpl::SetPropertyString] - @LoginMgr: #0, LoginMgrImpl::SetPropertyString set property:14 with value:-
isj7cmx.webexconnect.com 2016-11-24 01:15:43,193 INFO [0x00003224] [erx\jwcpp\LoginMgr\LoginMgrImpl.cpp(346)] [csf.jwcpp] [LoginMgrImpl::SetPropertyString] - @LoginMgr: #0, LoginMgrImpl::SetPropertyString set property:15 with value:-
The file is overwritten on launch if I correct it by removing the extra prefix in the URL so no luck. I suspect that due to the extra prefix the url that is formed is just empty:
I have further checked the issue without proxy settings, cleaning cache, on a VM hosted on the machine with bridged n/w. All end up in the same issue
I then tried the Cisco client on a different hardware machine and was able to successfully login. Checked the jabberLocalConfig.xml file on the other machine and it does not contain the extra characters -
Cisco client version: 184.108.40.206916
System Type: x64-based PC
OS Name: Microsoft Windows 7 Enterprise OS Version: 6.1.7601 Service Pack 1 Build 7601
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...