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New Member

Login issue with Cisco Jabber Client on Windows 7


I am facing a strange issue with Cisco Jabber client on Windows 7 64-bit installation and unable to login. Login does not complete and always ends up with an error - "Cannot sign in". Upon few investigation I found out that the request URL that the client is creating is invalid and getting rejected.

Each time the client updates the file : jabberLocalConfig.xml with connection details. For some reason the "boshurl" and "xmppjabbercluster" value is prefixed with -

<?xml version="1.0" encoding="UTF-8"?>
<userConfig name="boshurl" value="-&#10;&#10;"/>
<userConfig name="convwin_left_splitter_pos" value="180"/>
<userConfig name="dockedwindowposition" value="PositionUserDefined"/>
<userConfig name="enablesoftphonewithvxmeserverhealth" value="false"/>
<userConfig name="enablevideowithoutcamera" value="false"/>
<userConfig name="exchangeauthenticationstatus" value="0"/>
<userConfig name="group_header-contacts" value="EXPANDED"/>
<userConfig name="group_header-other contacts" value="EXPANDED"/>
<userConfig name="informuseroferror" value=""/>


<userConfig name="windowsconfiguration" value="ConversationWindow,840,45,1480,645,1;DockWindow,1038,0,1356,53,1;HubWindow,946,55,1356,673,0;"/>
<userConfig name="xmppjabbercluster" value="-&#10;&#10;"/>

Same is seen in the jabber.log with  a "-" and new line in front of the URL

2016-11-24 01:15:43,193 INFO [0x00003224] [erx\jwcpp\LoginMgr\LoginMgrImpl.cpp(346)] [csf.jwcpp] [LoginMgrImpl::SetPropertyString] - @LoginMgr: #0, LoginMgrImpl::SetPropertyString set property:14 with value:-
2016-11-24 01:15:43,193 INFO [0x00003224] [erx\jwcpp\LoginMgr\LoginMgrImpl.cpp(346)] [csf.jwcpp] [LoginMgrImpl::SetPropertyString] - @LoginMgr: #0, LoginMgrImpl::SetPropertyString set property:15 with value:-

The file is overwritten on launch if I correct it by removing the extra prefix in the URL so no luck. I suspect that due to the extra prefix the url that is formed is just empty:

http:// HTTP/1.1

I have further checked the issue without proxy settings, cleaning cache, on a VM hosted on the machine with bridged n/w. All end up in the same issue

I then tried the Cisco client on a different hardware machine and was able to successfully login. Checked the jabberLocalConfig.xml file on the other machine and it does not contain the extra characters -&#10;&#10;

Cisco client version:

System Type: x64-based PC

OS Name: Microsoft Windows 7 Enterprise
OS Version: 6.1.7601 Service Pack 1 Build 7601

Any help with the issue is much appreciated

Everyone's tags (1)
New Member

Reinstalling MSXML package

Reinstalling MSXML package and restoring HKCR xml mime type resolved the issue