We're trying to replace an in-house presence/status app from 1995 with Jabber, but we keep running into the same usability argument. I'm wondering how other people handle this problem:
User is going to be on vacation for the next 2 weeks and want this to reflect in their Jabber status. They can set a custom Away status to "On vacation until 7/14/2014, call my cell", but as soon as they shut down their office computer, Jabber resets their status to Offline.
Just got out of a big meeting where they reiterated that the lack of this capability is a show-stopper for them. Any advice?
Sorry, we never got a solution. We considered some custom development to solve the problem. It's worth noting that the CUPC client didn't have this problem. A CUPC user could change their status and it would stick after they logged off. However, this was changed in the Jabber client.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
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