Missing Application > Cisco Jabber on IM & Presence 9.1

[Tobias Bachetta]

Hi,

I wanted to set a "Voicemail Credentials Source", so a user of Cisco Jabber For Windows only had to login into Jabber and the voicemail account is logged in automatically.

So the newest guide (IM & Presence 9.1, Cisco Jabber For Windows 9.6) says I should configure that under Application > Cisco Jabber > Settings (our servers are on-premise). But I can't find that menu "Cisco Jabber" under Application.

What am I missing? Can I configure it somewhere else?

Thanks!

Tobias Blachetta

[Jonathan Schulenberg]

Ignore the "Cisco Unified Presence" chapter; that is for 8.x installs. The next chapter will show that the menu has moved to CUCM Admin > User Management > User Settings > UC Service

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/jabber/Windows/9_6/JABW_BK_C94DCBD1_00_server-guide_chapter_01010.html

PS- I'm glad we're off to a good and confusing start with 9.6.

Please remember to rate helpful responses and identify helpful or correct answers.

[Tapan Dutt · Accepted solution]

Hi

Please check the Voicemail profile under Service Profile and check what option have you selected-
If it is
 -Unified CM -- IM and Presence : You won't get an option on Cisco Jabber to set account
 -Not Set -- You should see the option to enter username and password of Cisco Unity Connection.
Same is applicable to Mail store Profile :

Tapan

[Tapan Dutt]

Unified CM - IM and Presence uses the instant messaging and presence credentials to log in to the voicemail service. As a result, users do not need to enter their credentials for voicemail services in the client.

[Tobias Bachetta]

Hi!

Thank you Tapan, that worked!

I hope that gets corrected in the newest guides for Jabber.

Tobias