06-23-2014 05:16 PM - edited 03-17-2019 04:16 PM
Hi Guys,
Three of use have installed the new 9.7.2 and have found the voice-mail tab missing?
Anyone else seeing this?
All older versions are fine???... Any ideas?
06-24-2014 12:50 AM
-> what is the version of unity connection in use ?
-> Also when you click show connection status in the latest jabber ; what do you see mentioned against voicemail.
-> What is the version of call manager/im and presence?
Answers to the above may be needed before we move further.
06-24-2014 02:38 PM
Hi Amit,
> what is the version of unity connection in use ? - Version 8.6.2ES69.23900-69
-> Also when you click show connection status in the latest jabber ; what do you see mentioned against voicemail - No reference to voicemail
-> What is the version of call manager/im and presence? CUCM 8.6.2.23900-10 & CUPS 8.6.5.13900-2
Basically, if I uninstall 9.7.2 & put 9.7.1 back on, I get my voicemail tab back. Put 9.7.2 back on & the tab disappears.
07-22-2014 09:26 AM
Hello,
Were you ever able to get this resolved? We are experiencing the same issue.
Let us know.
07-22-2014 09:35 AM
we have jabber for windows 9.7.3 available to download ; can you try to install this release and see if this resolves your issue;
here is the release notes for the same: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/9_7_3/JABW_BK_CA5FB369_00_cisco-jabber-for-windows-973.html
07-22-2014 11:14 AM
This does not fix the issue. Even with Jabber 9.7.3 we do not see any tabs for voicemail in configuration.
Let us know how to proceed.
07-22-2014 11:38 AM
ok try the following ;
-> log in to cups admin page
-> click application \ cisco jabber \ voicemail server
-> click find
If you donot find the entry for the voicemail server; go ahead and add the entry using " unity connection" as Server type.
-> once this is complete check if there is a mailstore config already exisiting; if it is
-> then make sure that in the voicemail profile the voicemail server entry is added.
once this is done and saved; log in to jabber again and see if you get the tab; it looks like from 9.7.2 onwards voicemail server entry is needed to get the tab.
- please rate if this helps.
07-22-2014 12:46 PM
Amit,
This solved the issue we were having.
Thank you for the Reply!
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: