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New Member

Missing Voicemail Tab on 9.7.2

Hi Guys,

 

Three of use have installed the new 9.7.2 and have found the voice-mail tab missing?

 

Anyone else seeing this?

 

All older versions are fine???... Any ideas?

  • Jabber Clients
7 REPLIES
Bronze

-> what is the version of

-> what is the version of unity connection in use ?

-> Also when you click show connection status in the latest jabber ; what do you see mentioned against voicemail.

-> What is the version of call manager/im and presence?

 

Answers to the above may be needed before we move further.

New Member

Hi Amit, > what is the

Hi Amit,

 

> what is the version of unity connection in use ? - Version 8.6.2ES69.23900-69

-> Also when you click show connection status in the latest jabber ; what do you see mentioned against voicemail - No reference to voicemail

-> What is the version of call manager/im and presence? CUCM 8.6.2.23900-10 & CUPS 8.6.5.13900-2

 

Basically, if I uninstall 9.7.2 & put 9.7.1 back on, I get my voicemail tab back. Put 9.7.2 back on & the tab disappears.

New Member

Hello,Were you ever able to

Hello,

Were you ever able to get this resolved? We are experiencing the same issue.

Let us know.

Bronze

we have jabber for windows 9

we have jabber for windows 9.7.3 available to download ; can you try to install this release and see if this resolves your issue;

 

here is the release notes for the same: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/9_7_3/JABW_BK_CA5FB369_00_cisco-jabber-for-windows-973.html

New Member

This does not fix the issue.

This does not fix the issue. Even with Jabber 9.7.3 we do not see any tabs for voicemail in configuration.

 

Let us know how to proceed.

Bronze

ok try the following ; -> log

ok try the following ;

 

-> log in to cups admin page

-> click application \ cisco jabber \ voicemail server

-> click find

 

If you donot find the entry for the voicemail server; go ahead and add the entry using " unity connection" as Server type.

 

-> once this is complete check if there is a mailstore config already exisiting; if it is

-> then make sure that in the voicemail profile the voicemail server entry is added.

 

once this is done and saved; log in to jabber again and see if you get the tab; it looks like from 9.7.2 onwards voicemail server entry is needed to get the tab.

 

- please rate if this helps.

 

 

 

New Member

Amit,This solved the issue we

Amit,

This solved the issue we were having.

Thank you for the Reply!

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