no decline option on jabber

[Sonam]

Hello,

when call is made using jabber, the receiver is having no option to decline call..  only answer option is available..

Please help..

regards,

sonam

[Jitender Bhandari]

Hi Sonam,

are you calling an internal phone from jabber, if yes what is the phone model number that you are calling to.

JB

[Sonam]

Hello Jitender,

The problem is not only while calling from jabber to internal phone, but also while calling from jabber to jabber and phone to phone too.

phone model is cisco 8845 and cisco 7821. 

Regards,

sonam

[Jaime Valencia]

Does the Jabber user has a VM profile?

[Sonam]

Hello Jaime,

 can you be more specific?

Thank you

[Jitender Bhandari]

Ho Sonam,

See below

http://www.cisco.com/c/en/us/support/docs/unified-communications/jabber-windows/200120-Troubleshoot-Call-Decline-Issues-in-Jabb.html

JB

[Sonam]

Helo Jitender,

Thank you for your help.  Do you mean that if users does not have VM profile, then decline option will not be there?

Is there any solution to it  without using VM profile ?

Thanks 

sonam

[Jitender Bhandari]

Hi Sonam,

That's a possibility, and troubleshooting always says go by the process of elimination. can you test it on one device and see if it helps or not.

JB

[Sonam]

 Hi Jitender ,

Thank you for your immediate response.

When VM profile is given it is showing decline option.  but the scenario here, is voile mail iwill not be given to many . How can we have decline option and when declined it will not go to voice mail. ? 

Please help..

sonam

[Jitender Bhandari]

Hi Sonam,

It seems to be documented requirement, what version of jabber are you using?

(Rate if it helps)

JB

[Sonam]

Hi Jitender,

its 11.8.4

Thank you

[Jitender Bhandari]

Hi Sonam,

Looks like a requirement if you are seeing it on latest version of jabber, as a workaround you can assign fake VM profile and see if that works for you.

(Rate if it helps)

JB

[Jitender Bhandari]

Hi Sonam,

Did the above helped?

JB

[Sonam]

Hi Jitender,

i tried creating fake vm profile as you instructed but  it is found not working still. In jabber there isn't decline option and for cisco ip phones   it says feature unavailable when decline option is pressed.

Please help

Thanks,

sonam

[Jaime Valencia]

There's no way around this, decline is the equivalent of idivert on the phones, if there's not a valid VM profile, it will not work.

If you wish this behavior to be changed, you'll need to get in touch with your SE/AM to submit a PER so it's considered for a future version.