10-23-2013 02:31 AM - edited 03-17-2019 03:39 PM
Hi All,
I seem to be having issues displaying correct account name and photo when connecting to CUPS with Cisco Jabber for Windows remotely.
I have followed this article: https://supportforums.cisco.com/thread/2149035 which sorted out the photos on Jabber when I sign it on my PC/Laptop locally. However when I am at another site, which uses site-to-site IPSec VPN then I get nothing. Even account's name is shown as dmitry@office.local rather than Dmitry.
Any ideas? Can this be something to do with connectivity to the LDAP server?
10-26-2013 05:00 PM
What client? Also are you on the domain when using jabber remotely?
Sent from Cisco Technical Support Android App
11-06-2013 12:11 PM
Check if your Jabber is able to TFTP its xml config file from CUCM.
Before Jabber, there was no need for CUPC for such file so maybe route / filters are not accurate.
First check this. If ok then it's a connectivity to LDAP issue.
JC
11-07-2013 01:13 AM
11-07-2013 01:19 AM
If up to date the jabber-config.xml located in \AppData\Roaming\Cisco\Unified Communications\Jabber\CSF\Config should have the timestamp of your Jabber login.
What does LDAP connection status says in Help -> Connection Status -> Directory ?
11-07-2013 01:21 AM
Sorry I missed your attchment...
So LDAP issue yes. Routing or fw / acl.
11-07-2013 01:25 AM
Well I do have allow ip any any for the networks that need access? Firewall is off on Microsoft AD Server too.
11-07-2013 01:29 AM
Check in your jabber-config.xml which port you're targeting with LDAP.
Port can have different values depending of your choice.
11-07-2013 01:32 AM
Port 389, of course and I can telnet to that port from the remote site... just get a blinking cursor.
Is it worth perhaps to use UDS instead?
11-07-2013 02:06 AM
What mode are you using for authentication ?
or
Your error is LDAP_OPERATIONS_ERROR, could be linked to credentials.
11-07-2013 05:57 AM
Sorry, I already have that enabled as this all works okay locally. Only have a problem on remote sites.
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