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Community Member

No softphone option

Forgive me, I am a CUCM rookie, usually use a 3rd party for all my setups. But, I just installed the Cisco Jabber 9.2 on a Windows machine and there is no option to make a call or softphone. But, when I install Jabber for Mac on my Mac it works just fine.

Does that sound like something obvious that I am missing in the Call Manager setup? Everything works fine with the old version of Personal Communicator on Windows.

Hmmmmm.

1 REPLY
Cisco Employee

No softphone option

CUCM version?

J4W does require some extra steps like the .xml config file

Have you created the CSF device??

Associated line/device/user??

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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