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Community Member

Not able to control Desk Phone on Jabber from Iphone

Hi All - We are using CUCM - 9.1.2 and CUPS - 9.1.1

Created user for Iphone and associated the user with Iphone and Deskphone and mapped the user to DN of Iphone and Deskphone.

Iphone and Deskphone using different Extension and in Jabber configured Deskphone which says connected.

CTI services is up and Running on all CUCM Nodes.

When we make call to iphone DN which is working fine, but when we make a call to Deskphone which is at different Extension call is not triggering to Iphone.

Do we need to have same Extension for Iphone as well for Deskphone for Jabber to control Deskphone ?

Is there any setting in iphone to change the Mode as Deskphone ?

 

Regards,

Siva

SIVANESAN R
4 REPLIES
Community Member

By default, We cannot control

By default, We cannot control deskphone via iphone

Community Member

Can you please let me know

Can you please let me know how we can control Deskphone on Cisco Jabber

SIVANESAN R
Community Member

Hi siva,By using cisco jabber

Hi siva,

By using cisco jabber windows, we can control deskphone

step 1: Add deskphone in controlled devices of end user

step 2: Assign roles : Standard CTI enabled, Standard CCMUSER Administration and Standard CCM End user

step 3: Go to Cisco Jabber Windows at the bottom, we will  have computer like icon and click it make as use my phones for calls  option which is used to call thru deskphone.

 

Community Member

Hi - I just want to know on

Hi - I just want to know on Iphone.

SIVANESAN R
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