not able to control phone from window's jabber client

[Lalesh Kabade]

Hi,

i have deployed CUCM - 9.1, CUC - 9.1 and CUP - 9.1, and window's jabber verison - 9.7

when i create a cisco framework and assign DN to it for jabber my click to call and all calling functionally is working fine from jabber for window.

but when i delete cisco framework from cucm and login to cisco jabber and  phone icon is showing red cross sign, i know my complete calling functionally will not works but at list i can associate my device phone DN to jabber and i can make and answer the call from jabber and voice will come from cisco ip phone. this is call to click to call functionally right

[adamtodd16 · Accepted solution]

Need to add both devices to controlled devices under user management.

Also need to add the user to the following groups: 

Standard CTI Enabled

Standard CCM End Users

Hope this helps.