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Option InitialPhoneSelection doesn't work

Hi all

I'm trying to get the option InitialPhoneSelection to work. I want our Jabber to start with the deskphone selected. But it's impossible. Whatever I do Jabber starts in softphone mode.

I have deleted all local config files before sign in, so Jabber will download the correct xml file.

Here is a copy of the xml file:

<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
<Client>
</Client>
<Directory>
  <DirectoryServerType>EDI</DirectoryServerType>
  <DisableSecondaryNumberLookups>0</DisableSecondaryNumberLookups>
  <MinimumCharacterQuery>2</MinimumCharacterQuery>
  <SearchBase1>OU=XX-XXXXX,DC=int,dc=XXXXX,DC=com</SearchBase1>
  <HomePhone>otherHomePhone</HomePhone>
  <OtherPhone>otherHomePhone</OtherPhone>
  <PhotoUriSubstitutionEnabled>true</PhotoUriSubstitutionEnabled>
  <PhotoUriSubstitutionToken>sAMAccountName</PhotoUriSubstitutionToken>
  <PhotoUriWithToken>http://www.XXXXXXXXXX.com/~/XXXXXXXXXX/sAMAccountName.jpg</PhotoUriWithToken>
  <PhoneNumberMasks>+45XXXX|+## #### ####|+45XXXX|+## #### ####</PhoneNumberMasks>
</Directory>
<Options>
  <StartCallWithVideo>false</StartCallWithVideo>
  <Start_Client_On_Start_OS>true</Start_Client_On_Start_OS>
  <DockedWindowVisible>false</DockedWindowVisible>
  <Set_Status_Away_On_Inactive>true</Set_Status_Away_On_Inactive>
  <Set_Status_Inactive_Timeout>10</Set_Status_Inactive_Timeout>
</Options>
<Policies>
  <Screen_Capture_Enabled>true</Screen_Capture_Enabled>
  <File_Transfer_Enabled>false</File_Transfer_Enabled>
  <Disallowed_File_Transfer_Types>.exe;.msi;.rar;.zip;.mp3</Disallowed_File_Transfer_Types>
  <InitialPhoneSelection>deskphone</InitialPhoneSelection>
  <EnableAccessoriesManager>true</EnableAccessoriesManager>
  <UserDefinedRemoteDestinations>true</UserDefinedRemoteDestinations>
   </Policies>
<Voicemail>
  <VoiceMailService_UseCredentialsFrom>phone</VoiceMailService_UseCredentialsFrom>
</Voicemail>
</config>

Any suggestions?

J4W: 9.2.3 Build 4417.

CUCM: 8.6.2.22900-9

CUP: 8.6.4.13900-4


Thanks

Kristian 

2 REPLIES

Option InitialPhoneSelection doesn't work

Hi Kristian,

This option is working for CUCM 9.x and later - so it is expected that it is not working in your case.

We  already have a defect "CSCua58112 - Jabber for Windows Needs  Configuration for Defaulting to Deskphone Mode" which is coverting this  issue. CSCua58112 is targeted for J4W 10.0.

Regards,

Nebojsa

New Member

Option InitialPhoneSelection doesn't work

Hi Nebojsa

Ok that explains it. I wish I could have read this in the administration guide :\ That could have saved me several of hours of investigation :\

Thanks

Kristian

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