However, I'm unsure of how to create a Chat Room? I've searched everywhere, through the IM&P Administration pages, Chat Administrtor Page, through the J4W client window etc.. I can flick through the Chat Room Tabs in J4W and create Filters.. but no chat rooms.
I haven't been able to find too much doco on the persistent chat rooms.
Contact Center users dial out/call customers from their computers via a desktop based application like Cisco Finesse Agent / CAD (Cisco Agent Desktop) application or any other 3rd party application.As per organizational process the requirement is ...
i want share with you my setup, how i configure TMS 15.6.0 with SQL 2012:
-first of all this deployment design in LAB just for practice, my deployment contain SQL and TMS in same server if you need to install TMS in another server yo...