09-26-2013 02:37 AM - edited 03-17-2019 03:33 PM
Hi All,
i had a problem with jabber on windows, i already login and can do a IM and see the presence, but i cant do voice/video call,
when i try to see the setting on file - options - i cant see any phone account tab, that should be i used to put my phone configuration,
i use a BE6K with unified PM, are anyone experienced this before?
thanks
Nafi.
09-27-2013 06:25 AM
Assuming CUCM 9.x since you didn't specify.
Does the End User object in CUCM have a Service Profile that includes the appropriate phone service configurations?
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09-27-2013 01:38 PM
You need to add the following on your xml for the phone account option to show on the newer Jabber versions
Save the file as jabber-user.xml to test,
Get the file to this folder:
C:\Users\User\AppData\Roaming\Cisco\Unified Communications\Jabber\CSF\Config.
If this solves the issue upload the xml as jabber.xml on a TFTP.
Hope it helps!
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