Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Phone account tab on jabber on windows missing

Hi All,

i had a problem with jabber on windows, i already login and can do a IM and see the presence, but i cant do voice/video call,

when i try to see the setting on file - options - i cant see any phone account tab, that should be i used to put my phone configuration,

i use a BE6K with unified PM, are anyone experienced this before?

thanks

Nafi.

  • Jabber Clients
Everyone's tags (2)
2 REPLIES
VIP Super Bronze

Phone account tab on jabber on windows missing

Assuming CUCM 9.x since you didn't specify.

Does the End User object in CUCM have a Service Profile that includes the appropriate phone service configurations?

Please remember to rate helpful responses and identify helpful or correct answers.

Please remember to rate helpful responses and identify helpful or
Cisco Employee

Phone account tab on jabber on windows missing

You need to add the following on your xml for the phone account option to show on the newer Jabber versions

  Not_Set

Save the file as jabber-user.xml to test,

Get the file to this folder:

C:\Users\User\AppData\Roaming\Cisco\Unified Communications\Jabber\CSF\Config.

If this solves the issue upload the xml as jabber.xml on a TFTP.

Hope it helps!

2661
Views
0
Helpful
2
Replies
This widget could not be displayed.