Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Phone control works in Jabber 9.1.4 doesn't work with 9.2 doesn't

                   I have a strange problem.  Any Jabber for Window 9.1 works with phone control.  If I download the latest Jabber for Windows 9.2.x then phone control stops working.  This happens to all users and different PCs.  I have checked my configuration over and over and just can't figure out what could be wrong.

Any suggestions?

5 REPLIES
New Member

Phone control works in Jabber 9.1.4 doesn't work with 9.2 doesn'

Update:  I have upgraded my CUCM cluster and CUPS to 9.1 from 8.6.2 and still have the same exact problem.  Can someone at Cisco chime in here and give me a clue where to hunt down this problem?

New Member

Phone control works in Jabber 9.1.4 doesn't work with 9.2 doesn'

Can you try clearing the  local and roaming cache

C:\USERNAME\Application Data\Cisco\UnifiedCommunications
New Member

Phone control works in Jabber 9.1.4 doesn't work with 9.2 doesn'

Jose,

I had tried clearing out the cache and deleting the config files several times.

I set down yesterday determined to shotgun the problem.  Finally, it started working when I put the CtiServer1 under the Phone element parameter in the jabber-config.xml.  I thought this configuration is gotten fromt the profile in CUCM IM???  Why did I have to put it in the jabber config, I don't know, but that is what fixed it.  Can someone point me to any documentation that states that you must do this if you upgrade from Jabber for Windows 9.1.x to 9.2.x?

New Member

Phone control works in Jabber 9.1.4 doesn't work with 9.2 doesn'

can you pls tellme which port are you using under CUCM->LDAP->Authentication

New Member

Phone control works in Jabber 9.1.4 doesn't work with 9.2 doesn'

3268

567
Views
0
Helpful
5
Replies