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Community Member

Phone registration issues - which log /debug files to look at on CUCM?

Where on a CUCM (8.6.1) can I find the log / debug files for phone registration issues?

I'm having phone registration problems with the Jabber client on an Android phone. The Jabber client gives no error message other than "Restration Rejected".

The same Jabber client registers fine on a 7.1.5 system so I am fairly confident my configuration settings are OK.

Thanks

Andy

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Cisco Employee

Phone registration issues - which log /debug files to look at o

Hi,

You can look at the cucm traces (the sdi and the sdl) to understand the cause.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094e89.shtml

2 REPLIES
Cisco Employee

Phone registration issues - which log /debug files to look at o

Hi,

You can look at the cucm traces (the sdi and the sdl) to understand the cause.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094e89.shtml

Cisco Employee

Phone registration issues - which log /debug files to look at o

Hi

Make sure you assign a DN manually at the line level. It will solve the problem.

For more information and configuration assistance please take a look at the following link.

http://www.cisco.com/en/US/docs/voice_ip_comm/cumc/cisco_jabber/Android/86/Cisco_Jabber_Android_8.6.x_Admin_Guide.html#wp288341

HTH

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