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Poor audio quality

We are looking at switching to Jabber from Lync 2010, but are noticing a pretty significant audio quality drop with Jabber.  We are using the latest Jabber client (9.2.2) and Presence version 8.6.3.10000-20.  We did a side-by-side test, first using Jabber and then immediatly using Lync. The background noise was greater with Jabber and the quality was much more choppy than Lync.  We had three people on the line and it was sounding like a bad speaker phone; fading out if more than one sound was detected at once forcing people to repeat themselves multiple times.  With Lync, we did not notice these problems. 

2 people were using a laptop (with builtin mic) over wireless and 1 was using a deskphone on a wired network.  I understand wireless will like give poorer quality, but Lync was better under the exact same conditions.  This is also not counting desktop sharing, which could degrade the qualilty even more.

Are there settings we can adjust to increase audio quality with Jabber?  Did something not get set up correctly in the first place? 

Thanks.

Chris J

  • Jabber Clients
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