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Porblem: VCS X8.1 Mobile and remote access with Jabber for Windows 9.7

Hi,

i have a problem with VCS X8.1 and mobile / remote access with Jabber for Windows 9.7. I can't registering my Jabber for windows 9.7.

 

Setup:

CUCM 9.1.2.10000-28

IM&Presence 9.1.1.30000-3

VCS-E and C X8.1

I can see the user under provisioned sessions. I get the massage in the event log.

2014-04-02T17:07:12+02:00 traffic_server[2884]: Event="Sending HTTP error response" Status="403" Reason="Forbidden" Dst-ip="79.238.235.128" Dst-port="59463" UTCTime="2014-04-02 15:07:12,967"

In the Diagnostic logging i found following message.

2014-04-02T17:35:31+02:00 uc-vcs XCP_JABBERD[3116]: UTCTime="2014-04-02 15:35:31,125" ThreadID="140293596747520" Module="Jabber" Level="WARN " CodeLocation="sdns_plugin-1.uc-vcs-xing-com" Detail="Bouncing packet: <xdb from='cm-1_jsmcp-1.uc-vcs-xing-com' id='jtx_731' ns='http://jabber.com/protocol/sasl' to='xing.com' type='get'/>"
2014-04-02T17:35:31+02:00 uc-vcs XCP_CM[3146]: UTCTime="2014-04-02 15:35:31,125" ThreadID="140666235938560" Module="cm-1.uc-vcs-xing-com" Level="INFO " CodeLocation="SASLManager.cpp:198" Detail="Failed to query auth component for SASL mechanisms"
2014-04-02T17:35:31+02:00 uc-vcs XCP_JABBERD[3116]: UTCTime="2014-04-02 15:35:31,125" ThreadID="140293491775232" Module="Jabber" Level="INFO " CodeLocation="deliver.c:1492" Detail="bouncing a packet to 'xing.com' from 'cm-1_jsmcp-1.uc-vcs-xing-com'"
2014-04-02T17:35:31+02:00 uc-vcs XCP_CM[3146]: UTCTime="2014-04-02 15:35:31,126" ThreadID="140665977165568" Module="cm-1.uc-vcs-xing-com" Level="ERROR" CodeLocation="DomainFeaturesManager.cpp:152" Detail="DomainFeaturesManager::features query error for : xing.com"

Any Ideas, how i can resolve the problem? All Zone are active and all stuff lucks fine.

Greeting,

Stephan

2 REPLIES
New Member

Hi Stephan,Did you solve you

Hi Stephan,

Did you solve you issue? We get the same symptoms here...

Thanks

 

New Member

Upgrade the Expressway with

Upgrade the Expressway with X8.2 and use Jabber 9.7.3

Check DNS SRV record for CUCM / CUPS / EDGE

Check Login status with all CUCM servers by using user id which is having login issue.

Check ping reachability of all LDAP servers with your all CUCM servers

 

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