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New Member

Presence integration with MS Office Outlook

Hello,

In the Jabber for Windows Admin guide, it states that in order for presence integration between Jabber and MS Office to work that the "proxyAddress" AD attribute needs to contain SIP:user@cupdomain.

I've heard conflicting statements on whether this is actually required or not.

Can anyone confirm?

Many thanks,

Ryan

Everyone's tags (4)
20 REPLIES
Cisco Employee

Presence integration with MS Office Outlook

HiRyan,

Can you point me to the differing scouces of information.

In the meantime I will investigate and update you as soon as possible,

Regards,

James

New Member

Presence integration with MS Office Outlook

Hi James,

It was mentioned by the presenter at the UC 9x beta conference during a Jabber session that there is no work required to allow the presence buttons in MS Office to light up.

The deployment guide says differently:

http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_0_1/b_jabber_win_icg_chapter_010.html#concept_936F57958F4B403682BF747A4420086A

In this only required in specific environments? For specific functionality?

If you do indeed need to modify an attribute for every AD user object, this would not be considered a trivial task in my opinion.

Thanks for looking into it.

-Ryan

Presence integration with MS Office Outlook

Hi Ryan,

"proxyAddress" AD attribute is indeed manadatory in order to enable Jabber for Windows integration with MS office applications. Please note that no component of Jabber for Windows ever reads the proxyAddresses attribute. It is only required and used by Outlook (or Sharepoint).

To bulk update proxyAddress attribute, you can use Cisco AD Wizard. Cisco AD Wizard is a bulk update tool for setting proxyAddress  (It can be downloaded from Jabber admin pack on cisco.com)

Thanks,

Maqsood

New Member

Re:Presence integration with MS Office Outlook

Should the proxyAddress attribute be username@domain or email@domain?

For instance my username would be User Name@domain but email is user.name@domain.

The Cisco AD tool wants to set the attribute at SIP:email@domain

Sent from Cisco Technical Support Android App

Re:Presence integration with MS Office Outlook

Hi Bill,

For now you should set it to SIP:email@domain. This may change in the future. It will be documented whenever the change happens.

Thanks,

Maqsood

New Member

Presence integration with MS Office Outlook

Hi Maqsood,

Thanks for your reply, I let the Cisco tool scan and add the proxyAddress attribute to Active Directory and presence information is working perfectly in MS Outlook.  Thanks!

Bill

New Member

Presence integration with MS Office Outlook

Looking at the documentation for Jabber 9.1.x server setup, it looks like the change has been documented if I am reading this correctly. 

http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_1/JABW_BK_E4CC9599_00_environment-configuration-guide_chapter_01.html#JABW_TK_C4486895_00

Since I am working on moving from CUPC to Jabber, it looks like I will need to modify my proxyaddresses entry for all of my users?  Does the Cisco AD Wizard provided with Jabber 9.1.1 update/add the proxyaddresses as SIP:userlogin@cupdomain?

Testing has been intermittent with status being correct.  For example: some users show status OK with the SIP:email@domain.com, while others do not show any status.  I am just not sure if I am missing some other configurations that jabber needs, that was different in the CUPC world.

New Member

Re:Presence integration with MS Office Outlook

Maqsood

Maybe I am not understanding this concept but the whole reason this is needed I thought was when the CUP domain didn't match the corporate domain. Regardless I thought you would put the JID as the Proxy but you are mentioning the other way. So if by corporate domain is abc.com and jabber id is user@xyz.com shouldnt we be putting user@xyz.com in the proxy attribute for the user in essence matching the JID. In the above example I got the impression that JID is username@domain but emai@domain is what you mentioned to set it

Also attaching screen shot

Srini

New Member

Presence integration with MS Office Outlook

Bump? Any response?

Srini

Cisco Employee

Presence integration with MS Office Outlook

Hi,

Proxy Address attribute should contain sip:IMaddress@domain.com and SMTP:emailaddress@domain.com.

They may or may not be the same but both are required for Outlook & Sharepoint integration.

Thanks

New Member

Presence integration with MS Office Outlook

katie

Thanks so based on that doesn't the response from Maqsood conflict where he mentions the proxy should be set to email domain. That was the source of my confusion. See his post above

"For now you should set it to SIP:email@domain. This may change in the future. It will be documented whenever the change happens."

Srini

New Member

Presence integration with MS Office Outlook

I have also seen conflicting results,

I have tried both methods:

SIP:CUPusername@cupdomain.com

SIP:email.address@emaildomain.com

Both work for me..

now the hardest thing is trying to convice the AD/Exchange guys which one we are supposed to use, as there is alot of confusion out there.

Cheers


Dion

New Member

Presence integration with MS Office Outlook

Yeah I was also confused. Our CUP 8.6 server CUP domain, are not the same as our email domain. Therefore we are seeing some lookup and presence issues in Office 201. TAC claims that best practice is if the CUP domain is identic to our email domain.

The ADwzard tool adds proxyAddress with email domain.

I will change our CUP domain so it’s identic to our email domain, at our next maintenance window. This should hopefully resolve our lookup and presence issues in Office 2010.

I will get back with the results.

/Kristian

New Member

Re: Presence integration with MS Office Outlook

Hi everyone,

we've experienced different issues. Starting at showing no presence state to showing it in one mail but not in the other for the same contact or showing the state delayed (from 5 sec. to 1 or 2 minutes delay).

After we've set this attribute sip:user@domain.com (not sip:displayname@domain.com or SIP:mainSMTP@domain.com) to all of our users and rebooted the CTI Service on our CUCM the presence state was shown directly and more important correctly.

Actual Config: CUCM 9.1. CUPS:9.1.

      

Cheers!

Judith

Bronze

Presence integration with MS Office Outlook

Has anyone had an issue where after adding the SIP entry to proxyAddresses, it isn't showing up in Outlook when viewing the Outlook properties > Email Addresses tab for a user?  We're having issues getting this to work, and I believe it's probably due to some sync issue between Outlook/Exchange and AD.

Cisco Employee

Presence integration with MS Office Outlook

Take a look here

http://www.cisco.com/en/US/products/ps12511/products_tech_note09186a0080c149c9.shtml

Maybe the Outlook Client side hasnt had the update of Address Book yet as you say and you might need to force it or wait 24 hours?

Rgs

ashish

Bronze

Presence integration with MS Office Outlook

Yeah, Exchange takes up to 48 hours to pull down and distribute the SIP:@cupdomain addresses from AD.  Why Cisco didn't use or support the native one related to Lync, I really don't know...

We're good now.

New Member

Presence integration with MS Office Outlook

According to this link:

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/jabber-windows/116152-problemsolution-product-00.html

It recommends using the ADSchemeWizard tool (part of the Jabber Admin download).  However, when I attempt to use this utility, it always uses the following format for creating the "SIP:@acme.com".  However, this particular customer, their Jabber ID doesn't match their email address.  In other words, email address is bob.jones@acme.com; while their Jabber ID is bjones@acme.com (which also is their cupuserid).

Can this tool be customized such that it will substitute do the following?

alias@acme.com

Instead of:

emailaddress@acme.com

so my real email is: gg608f

so my real email is: gg608f@mycompany.com, CUPS domain is gg608f@cupsdomain.com

what should I configure? I login to Jabber using gg608f@cupsdomain.com account in a separate AD

 

 

 

Cisco Employee

Hi, You need to populate the

Hi,

 

You need to populate the proxyAddress field in AD with your Im address (CUPS address). More details on what you need to configure for Outlook & Sharepoint can be found here

Server config:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/9_7/JABW_BK_C4D2F1D0_00_cisco-jabber-for-windows-97.html

Client Config:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/9_7/JABW_BK_C4C679C9_00_cisco-jabber-for-windows-97/JABW_BK_C4C679C9_00_cisco-jabber-for-windows-97_chapter_01.html

 

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