Presence v9 - Jabber - Not Connecting to Voice Mail

philippe.cousineau · ‎10-01-2013

I saw many post reliated to this issue with 8.x but nothing really working and menu are all different with v9 so this is why I did a new one..

So, we can't see the option to add the voice mail credentials and stuff in the Jabber client..

* In CUCM We do have a "voice mail" service reliated with Unity, this service is associated with the UC Profile, and my user have this profile.

* with this user I can login to https://UnityIP/inbox and I can see my voices mail

philippe.cousineau · ‎10-01-2013

GOT IT !!

Mailstore problem :

On CUCM I changed the UC Service

before it was

Unity

port 443 / http

Fix it with

Unity

port 7993 / TLS

I hope this can help others,

cheers,

Waldo Roca Martin · ‎10-09-2013

Hi

I have the same problem but VoiceMail use http or https not TLS.

I can coinfigure it in mailstore UC Service, but it still not working.

philippe.cousineau · ‎10-09-2013

Probably that your Presence get the LDAP user and password but that the unity get the user from Call Manager and the password is local in the unity.

Go to unity and try to set a web password that Match your LDAP password in Active directory.

Waldo Roca Martin · ‎10-09-2013

thanks for the asnwer.

I'm using CUCM corporate directory, not LDAP.

I'd changed the password in CUC to match cucm but still it not works.

I thin I have everything done. COR IMAP permissions in CUC, UC Service for Voicemail with port 443/html and a mailsotre in port 143/TCP every locate in a Service locate.

But Jabber still says VoiceMail no connected.

philippe.cousineau · ‎10-09-2013

Not sure..

You set your unity COS ( class of service ) with

the check "Allow Users to Access Voice Mail Using an IMAP Client and/or Single Inbox "

Waldo Roca Martin · ‎10-09-2013

Yes it is aready checked.

But dont worry, I already fixed.

The problem was as you said... the credentials. I had the box "User Must Change at next login" checked in Web Application in CUC. Soy Jabber can not login because that.

Now it is working.

I thing presence is trickier every version xD.

Best Regards