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Community Member

Problem Jabber Iphone CUPS 8.6

Hi,

I have an issue to activate my Jabber for iPhone.

I have CUP server in latest version 8.6

My CUCM is in version 6.5.1

And my Jabber for iPhone is the latest version.

Only error message I have is username is not valid even if I enter my real account or a fake one.

Could you advise what can be the probbem.

Brgds, Lionel

4 REPLIES
Community Member

Problem Jabber Iphone CUPS 8.6

Try to log into CUPS User Option page (http://ip-address-of-CUP/ccmuser) with the credntials you tried to use on Jabber.  See if that works.

If not, forget about iPhone/Jabber and troubleshoot from CUPS/CUCM first.

Michael

Community Member

Re: Problem Jabber Iphone CUPS 8.6

Hi Michael,

I'm using my own account which is working fine on CUPC for windows on third party client but not on my iPhone.

That's why I'm asking

I attach log file if it helps.

Lionel

Community Member

Problem Jabber Iphone CUPS 8.6

Hi,

Here is a trace capture on Cups server.

So my Cup server is not answering to my request is it normal ?

admin:utils network capture src 10.252.1.209

Executing command with options:

size=128                count=1000              interface=eth0

src=10.252.1.209        dest=                   port=

ip=

10:50:25.841652 IP 10.252.1.209.50165 > CUPS11.champ.aero.8443: S 1612901517:161                                        2901517(0) win 65535

10:50:25.845656 IP 10.252.1.209.50165 > CUPS11.champ.aero.8443: . ack 3822012617                                         win 33304

10:50:25.851585 IP 10.252.1.209.50165 > CUPS11.champ.aero.8443: P 0:132(132) ack                                         1 win 33304

10:50:25.856688 IP 10.252.1.209.50165 > CUPS11.champ.aero.8443: . ack 1052 win 3                                        2778

10:50:25.885445 IP 10.252.1.209.50165 > CUPS11.champ.aero.8443: P 132:330(198) a                                        ck 1052 win 33304

10:50:25.897109 IP 10.252.1.209.50165 > CUPS11.champ.aero.8443: . ack 1058 win 3                                        3301

10:50:25.898979 IP 10.252.1.209.50165 > CUPS11.champ.aero.8443: . ack 1111 win 3                                        3277

10:50:25.900996 IP 10.252.1.209.50165 > CUPS11.champ.aero.8443: P 330:1055(725)                                         ack 1111 win 33304

10:50:25.931457 IP 10.252.1.209.50165 > CUPS11.champ.aero.8443: . ack 1788 win 3                                        2965

10:50:25.935599 IP 10.252.1.209.50165 > CUPS11.champ.aero.8443: . ack 1825 win 3                                        3285

10:50:25.935609 IP 10.252.1.209.50165 > CUPS11.champ.aero.8443: . ack 1826 win 3                                        3285

10:50:25.939002 IP 10.252.1.209.50165 > CUPS11.champ.aero.8443: P 1055:1092(37)                                         ack 1826 win 33285

10:50:25.939135 IP 10.252.1.209.50165 > CUPS11.champ.aero.8443: F 1092:1092(0) a                                        ck 1826 win 33285

Community Member

Problem Jabber Iphone CUPS 8.6

Hi,

I had the cisco jabber which replace the CUPS on windows.

And I have an interesting bug that could explain why it's not working as well on iphone.

There is a bug in cisco jabber beta 2 with userid authentication for the @ character.

As I have the following error I imagine error is the same on the version for iPhone

Beta 2 has been stopepd for version beta 3 in March

Brgds, Lionel

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