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protocol handlers not registered

JFW

In some cases the protocol handlers will not be registered...we did multiple installations...no success...we tried to post register some dlls...no success...

Appreciate any hint

Andreas

a little more....

Analyzed the logs a little deeper there is a difference between working and non working installations...some error conditions occurring:

INFO  protocol handlers not registered protocol handlers not registered protocol handlers not registered protocol handlers not registered - Setting registry settings

2012-06-05 09:36:02,897 ERROR protocol handlers not registered protocol handlers not registered protocol handlers not registered protocol handlers not registered - Failed to create Software\Policies\Microsoft\Office\14.0\Common\PersonaMenu in 80000001 use64Bit: 0

2012-06-05 09:36:02,897 ERROR protocol handlers not registered protocol handlers not registered protocol handlers not registered protocol handlers not registered - Failed to create SOFTWARE\Microsoft\Office\Outlook\Call Integration in 80000002 use64Bit: 0

2012-06-05 09:36:02,897 ERROR protocol handlers not registered protocol handlers not registered protocol handlers not registered protocol handlers not registered - Failed to create CLSID\{8885370D-B33E-44B7-875D-28E403CF9270}\TreatAs in 80000000 use64Bit: 0

How to avoid this?

Regards

Andreas

Sent from Cisco Technical Support iPad App

1 REPLY
Cisco Employee

protocol handlers not registered

It seems like it's having trouble talking to the registry; perhaps the user authenticated to Windows doesn't have permissions?

You could check to see if you have access to these Windows Registry keys:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Call Integration

HKEY_CLASSES_ROOT\CLSID\{8885370D-B33E-44B7-875D-28E403CF9270}

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\Common\PersonaMenu

The error message included isn't really that useful.  Maybe if you can attach the entire logfile to this thread we can dig into it more.

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