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Welcome to Cisco Support Community. We would love to have your feedback.

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Screen share problem

We are using Jabber Version 11.8.3 Build 51659.  I often need to ask co-workers to share their screen so that I can take a look at issues they are having, When they pass control to me, I cannot click directly on the icon that I want to choose.  I have to position the mouse pointer in a position that is not even on the icon or in the area that I am clicking.  Is there a known issue with like certain video drivers or something like that?  Thanks!

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