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Silver

Share screen

Hi,

We have Jabber guest configuration that works quite well except that the inside user can't share his/her screen to the caller. Sound Video etc works fine, except desktop share

Any idea?

JH

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Cisco Employee

Hi,

Hi,

Here may help:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Guest/11_0/icg/jabc_b_installation-and-configuration-guide-for/jabc_b_installation-and-configuration-guide-for_chapter_0110.html

section "Don't See Screen Share in Production Deployment"

9 REPLIES
Cisco Employee

Hi,

Hi,

Here may help:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Guest/11_0/icg/jabc_b_installation-and-configuration-guide-for/jabc_b_installation-and-configuration-guide-for_chapter_0110.html

section "Don't See Screen Share in Production Deployment"

Silver

Hi,

Hi,

Yes, BFCP was not enabled on the SIP profile. We can now share the inside screen to the outside, but the outside sees a black screen. Could this be firewall or something else?

JH

Cisco Employee

Based on our experience, it

Based on our experience, it should be related with firewall.

Community Member

For jabber guest deployement

For jabber guest deployement only internal users who have video endpoint can share the screens . if you are geeting issue on that please check BFCP should be enable in SIP trunk pointed to expressway-Core and there is some firewall ports you need to enable for proper functioning  

Cisco Employee

Re: For jabber guest

Re: For jabber guest deployement only internal users who have video endpoint can share the screens

Since JG 11.0, guest users are able to share screen to internal users form desktop.

Community Member

Yes !! jabber Guest 11

Yes !! jabber Guest 11 External users also can share the Screen 

Cisco Employee

Hi JH,

Hi JH,

below is how you can screen share in

jabber http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/11_5/CJAB_BK_C6FFF6D8_00_cisco-jabber-115-planning-guide/CJAB_BK_C6FFF6D8_00_cisco-jabber-115-planning-guide_chapter_01000.html

Screen Share

There are four types of screen share:
  • Cisco WebEx share

  • BFCP share

  • IM Only share

  • Escalate to a meeting and share

Cisco WebEx Screen Share

Applies to Cisco Jabber for desktop clients in cloud deployments.

For cloud deployments, this is the default screen share when BFCP and IM Only screen share options are not available. For example, when BFCP and IM Only screen shares are not enabled or the user you are attempting to share with doesn't have those options.

This option is available in the client by using one of the following methods:

  • Select a contact in the hub window and choose Share screen.. from the menu option.

  • When BFCP and IM Only screen share options are not available, then in a conversation window select ...> Share screen from the menu option.

BFCP Screen Share

Applies to Cisco Jabber desktop clients, Cisco Jabber for mobile clients can only receive BFCP screen shares.

Binary Floor Control Protocol (BFCP) screen share is controlled by Cisco Unified Communications Manager. Cisco Unified Communications Manager handles the BFCP packets that users transmit when using video desktop sharing capabilities. When on a call select ... > Share screen to start a BFCP screen share.

Remote screen control is not supported with this feature.

IM Only Screen Share

Applies to Cisco Jabber for Windows.

IM Only screen share is a one to one screen share and is enabled using the EnableP2PDesktopShare parameter in the jabber-config.xml file. In a chat window users select ... > Share screen.

The port range for this option is 49152 to 65535 and this can be reduced by using the SharePortRangeStartand SharePortRangeSize parameters in the jabber-config.xml file.

Escalate to a Meeting and Share

Applies to all Cisco Jabber clients.

You can escalate to an instant Cisco WebEx meeting and share your screen using the Cisco WebEx meeting controls.

(Rate if it helps)

JB

Cisco Employee

Hi Jitender, 

Hi Jitender, 

Your post is for Jabber, not Jabber Guest

See my comments below :)

Cisco Employee

Hi,

Hi,

My Bad, i missed on jabber guest part.

JB

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