Softphone Jabber client unable connected

[Mochamad Taufik Romdony]

Hi All,

i've configure cisco IM and Presence v10 integrated to CUCM v10 some service running well (UDS, CTI Deskphone, VM, Presence) but Jabber client cannot connect to Softphone  (SIP) and i was configure ucsf(Client Service Framework) for jabber client.

please your advice.

thank you

[Jaime Valencia]

Did you follow the configuration guide????

Because it's clearly stated that the device name MUST be CSF<username>, NOT ucsf

I would recommend you to follow the configuration guide, read it in first place, then follow the configuration, step-by-step. If it still fails, then come back.

[Mochamad Taufik Romdony]

Hi Jaime

thanks for your reply, can you give me configuration guide for CCMCIP ?

i was rename device name CSF<username> but still not connected .

thank you 

[Amit Kumar]

-> Can you confirm if you are using the SIP profile as the default " standard sip profile" and nothing else.

-> have you ensured the the csf device is added in the enduser  " controlled device" section; goto user management\ end user\ search for end user and then in the section look for controlled device and ensure that this csf device that you created is listed there.

[Mochamad Taufik Romdony]

Hi amit Kumar

thanks for your information and i've configure it. i found CTLSEP not found from wireshark capture .

Is there something wrong?

thank you

[Amit Kumar]

-> Can you confirm if your call manager is configured in mixed mode or not ?

-> Goto system\ enterprise parameter\ check the value for the following setting;

"Cluster Security Mode"; is this value set to 1.

[Mochamad Taufik Romdony]

Hi Amit Kumar ,

1. I'm not configure in mixed mode. please you can explain to me , why CTLSEPCSF not found ?

2. this capture from enterprise parameter :

[UCguy42]

Did you ever fix this?

[Mochamad Taufik Romdony]

hi all

this case has been solved , problem on ALG configuration (Firewall)

[Najeeb Mohammad]

I also had the same problem and issue was with the SIP Profile. After selecting Standard Sip Profile everything is normal.