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Softphone Jabber client unable connected

Hi All,

i've configure cisco IM and Presence v10 integrated to CUCM v10 some service running well (UDS, CTI Deskphone, VM, Presence) but Jabber client cannot connect to Softphone  (SIP) and i was configure ucsf(Client Service Framework) for jabber client.

please your advice.


thank you


Cisco Employee

Did you follow the

Did you follow the configuration guide????

Because it's clearly stated that the device name MUST be CSF<username>, NOT ucsf

I would recommend you to follow the configuration guide, read it in first place, then follow the configuration, step-by-step. If it still fails, then come back.



if this helps, please rate

Hi Jaime thanks for your

Hi Jaime


thanks for your reply, can you give me configuration guide for CCMCIP ?

i was rename device name CSF<username> but still not connected .


thank you 


-> Can you confirm if you are

-> Can you confirm if you are using the SIP profile as the default " standard sip profile" and nothing else.

-> have you ensured the the csf device is added in the enduser  " controlled device" section; goto user management\ end user\ search for end user and then in the section look for controlled device and ensure that this csf device that you created is listed there.



Hi amit Kumar thanks for your

Hi amit Kumar


thanks for your information and i've configure it. i found CTLSEP not found from wireshark capture .

Is there something wrong?
thank you

-> Can you confirm if your

-> Can you confirm if your call manager is configured in mixed mode or not ?

-> Goto system\ enterprise parameter\ check the value for the following setting;

"Cluster Security Mode"; is this value set to 1.



Hi Amit Kumar ,1. I'm not

Hi Amit Kumar ,

1. I'm not configure in mixed mode. please you can explain to me , why CTLSEPCSF not found ?

2. this capture from enterprise parameter :


New Member

Did you ever fix this?

Did you ever fix this?

hi all this case has been

hi all


this case has been solved , problem on ALG configuration (Firewall)

New Member

I also had the same problem

I also had the same problem and issue was with the SIP Profile. After selecting Standard Sip Profile everything is normal.