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Transfer VOIP Calls Between Cisco Desk Phone and Cisco Jabber For IPhone 9.5

Does anyone know how to transfer an active voip call from a Cisco IP Desk Phone to Cisco Jabber for IPhone?  I can transfer a call from Cisco Jabber for IPhone to my Cisco IP Desk Phone no problem.  I put the call on hold and then click "Resume" on my Cisco IP Desk Phone.  However I cannot do the same but the other way around.  If I put the call on hold on my Cisco IP Desk Phone, I see "no active call" on my Jabber client.  The only information I could find slighlty relevant was using the Mobility Key/Remote Destination Profile feature however this defeats the object as this will forward to an external number, e.g. mobile and I just want to transfer the call within the VOIP environment between the two devices that are using the same directory number.

I am using Cisco Call Manager 9.1(2), Cisco Presence 9.1 and Cisco Jabber for IPhone 9.5.

Any help would be greatly appreciated.

Kind Regards,

Paul Parker.

15 REPLIES
Hall of Fame Super Silver

Re: Transfer VOIP Calls Between Cisco Desk Phone and Cisco Jabbe

Is privacy disabled on the desk phone?

Sent from Cisco Technical Support iPhone App

Community Member

Re: Transfer VOIP Calls Between Cisco Desk Phone and Cisco Jabbe

Hello Chris,

I have disabled "Privacy" on the phone I am logged into [desk phone] but when I have a call on hold on my desk phone, there is no indication of a call on my Jabber for IPhone.

Thanks,

Paul.

Community Member

Re: Transfer VOIP Calls Between Cisco Desk Phone and Cisco Jabbe

Did you ever find an answer to this ?

I am seeing the same behavior and trying so see if I can put calls on hold and pick them up both ways also.

The only answer I seem to have found is to use park instead

That would/should work but I would just prefer to hold/unhold

Just not sure why we would not be able to hold/unhold on what is essentially a "shared" line

Does anyone have this working for them ?

Community Member

Re: Transfer VOIP Calls Between Cisco Desk Phone and Cisco Jabbe

I am able to transfer the call "IPhone - Deskphone" but not the other way.  If I put a call on hold on my desk phone, I don't see an "active call" on my IPhone client in the way I do with the desk phone if the call was originally answered on the IPhone [if that makes sense].

Community Member

Re: Transfer VOIP Calls Between Cisco Desk Phone and Cisco Jabbe

Same exact thing that I am seeing. Just wondering if anyone has gotten the hard phone to jabber client hold/transfer to work ?

Community Member

Experiencing the same . Not

Experiencing the same . Not able to transfer calls from deskphone to Iphone Jabber Client

Cisco Employee

Are you using latest 9.6.2

Are you using latest 9.6.2 version of Jabber? The feature is not supported in J4iPhone 9.5. I'm unsure if they have added the feature in latest version of Jabber. It is a product limitation.

Community Member

I'm using the latest version

I'm using the latest version of jabber

Cisco Employee

I tested in my lab and see

I tested in my lab and see the same behaviour. This is a product limitation

Community Member

Yup, me too seeing  the same

Yup, me too seeing  the same behavior. Thanx bro for your reply 

Cisco Employee

Thank you Niyadh. Please rate

Thank you Niyadh. Please rate useful posts, and mark this thread as answered, as this will help others who face the same issue.

Community Member

I  just ran into this issue

I  just ran into this issue and wanted to provide my input.   As a workaround you can setup Mobility (SNR) and setup a softkey button which transfers the call to your Cell phone.    It won't go to Jabber Mobile but the call will transfer to your cell phone.  

Community Member

Did it fix for the latest

Did it fix for the latest versions of Jabber for Android and iPhone?

To transfer the call from the Desktop phone or Jabber for Windows to Jabber for Android or iPhone?

Community Member

I don't think so.  I'm

I don't think so.  I'm working with a client running UCM/IMP 10.5 and Jabber 11 and they can't transfer back and forth either (which is what led me here in the first place).

Community Member

Ok, I'm not sure what my

Ok, I'm not sure what my client is doing/using but it worked for me.  I was using CIPC 8.6.3 and Jabber 10.6(2) for iPad.  Putting a call on hold and picking up from the other device worked just fine.  I also tested between CIPC and Jabber 11.0(1) for Windows and hold between devices worked there too.

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