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New Member

TURN Credential Error

Hello All,

I get next error when i try reach jabber guest link:

TURN Credential Error

Please confirm the Call Control and Media settings are correct.

Message: Failed to acquire TURN credentials

Category: 12 (TURN_CREDS_ACQUIRE_FAILED)

Code: 0

In webcommon-tomcat.log i can see next messages:

2014-09-05 19:24:44,437 6593604 [http-nio-8080-exec-8] DEBUG com.cisco.jabberc.roapsipgw.ResourceHelper  - getShortTermTURNCreds vcsc=[exp-c1.phone.kv.aval] vcscPort=[443] vcscDomain=[phone.kv.aval] vcscUsername=[jguser] vcscEncrpytedPassword=[MJSUTdfaYjc1QyIwjl7Vrw==] turnCredDurationSecs=[1800] turnCredMaxUse=[8] externalVcsETurnServer=[exp-c2.phone.kv.aval] externalVcsETurnPort=[3478]

2014-09-05 19:24:44,437 6593604 [http-nio-8080-exec-8] DEBUG com.cisco.jabberc.roapsipgw.ResourceHelper  - getShortTermTURNCreds xml request=<Command><ShortTermCredentialAdd><Name>cee0e706-3782-4d92-be55-0697405554bb</Name><Password>cee0e720-3783-4d92-be55-0697405554bb</Password><Domain>phone.kv.aval</Domain><ValidDuration>1800</ValidDuration><MaxUse>8</MaxUse></ShortTermCredentialAdd></Command>

2014-09-05 19:24:44,437 6593604 [http-nio-8080-exec-8] DEBUG com.cisco.webcommon.util.HttpUtils  - makeXmlRequest entered.

2014-09-05 19:24:44,496 6593663 [http-nio-8080-exec-8] ERROR com.cisco.jabberc.roapsipgw.ResourceHelper  - getShortTermTURNCreds HTTP POST Request failed, IOException occured

javax.net.ssl.SSLPeerUnverifiedException: peer not authenticated

      Full stacktrace here...

                                   

2014-09-05 19:24:44,499 6593666 [http-nio-8080-exec-8] INFO  com.cisco.jabberc.roapsipgw.ResourceHelper  - getShortTermTURNCreds Creds=

2014-09-05 19:24:44,499 6593666 [http-nio-8080-exec-8] ERROR com.cisco.jabberc.roapsipgw.rest.CallResource  - newCall TURN creds failed with RoapError [code=0, message=Failed to acquire TURN credentials, category=12]

 

Who faced with similar problem?

 

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

Hi,I upgraded Jabber Guest to

Hi,

I upgraded Jabber Guest to 10.0.2.75 version. Before upgrade i had Jabber Guest 1.0.6.101.

9 REPLIES
Cisco Employee

Hi Anton,I assume you've

Hi Anton,

I assume you've followed the Install and Configuration guide to properly configure settings on the Call Control and Media page?  If so, what does the Neighbor Zone in VCS-C for Jabber Guest server show?

 

Mike

New Member

Yes, i followed the Install

Yes, i followed the Install and Configuration Guide.

Neighbor Zone to Jabber Guest shows next:

State     Active

Number of calls to this zone      0

Bandwidth used on this Expressway      0 kbps

Total bandwidth used across this cluster             0 kbps

Search rules targeting this zone               0

New Member

It was Jabber Guest bug. I've

It was Jabber Guest bug. I've changed Jabber Guest ova and it solved my problem. 

Cisco Employee

Hi Anton, can you specify

Hi Anton, can you specify what exactly you changed?

New Member

Hi,I upgraded Jabber Guest to

Hi,

I upgraded Jabber Guest to 10.0.2.75 version. Before upgrade i had Jabber Guest 1.0.6.101.

Cisco Employee

Ahh, good deal. Thanks Anton.

Ahh, good deal. Thanks Anton.
 

New Member

Hi Everyone,

Hi Everyone,

I have same problem . We are using  Jabber guest version 10.6.10.11.

All creadential are correct .

Error:

Failed to acquire TURN credentials
Category: 12 (TURN_CREDS_ACQUIRE_FAILED)

Cisco Employee

Hi

This message may mean that the call control and media settings for Cisco Expressway-C may not be configured correctly. Check the settings:
1. Sign in to Cisco Jabber Guest Administration as an administrator.
2. Click Settings, and then click Call Control and Media.
3. Under Cisco Expressway-C, if Request short-term TURN credentials from is set to Expressway-C server specified above, make sure that the value in the Expressway-C (IP address or DNS name) field is correct.
4. Check the value in the HTTP port field. The default value is 443.
5. Check the values in the Cisco Expressway-C administrator Username and Password fields:
  - The administrator account is created on the Cisco Expressway-C (Users > Administrator accounts).
  - The Cisco Expressway-C administrator must have read-write and API access.
6. Check Cisco Expressway-C server certificate or Cisco Expressway-C certificate authority certificate.
  - It must use RSA keys greater than or equal to 1024 bits.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Guest/10_6/icg/JABC_BK_JF2738FB_00_jabber-guest-server-106-installation/JABC_BK_JF2738FB_00_jabber-guest-server-106-installation_chapter_00.html

New Member

Hi Niliu2,

Hi Niliu2,

Everything is configured as well .

I changed FQDN to ip address on  settings-Call Control and Media section then its works now and call can be established  fine.

Thanks

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